Client Relations Officer - Renewals

About the Company

IFZA Dubai is a highly dynamic and globally oriented free zone community in the UAE, positioned to make use of the country’s strategic location and advanced infrastructure. The organization supports company formation through a dependable, efficient service model delivered via professional partners and government authorities.

Role Overview

This position is responsible for managing the full administrative workflow for trade license renewals and handling all related questions from partners and clients. The role also involves keeping the CRM system up to date and checking that all information is accurate so processes continue without disruption.

Key Responsibilities

• Assist clients and partners ahead of upcoming license renewals by responding to queries promptly through email and phone, following internal timelines and procedures, and helping resolve issues that may arise.
• Deliver a high standard of client service to protect the company’s reputation and maintain a positive experience for partners and customers.
• Maintain and refresh CRM records regularly, ensuring data accuracy and organized workload management.
• Draft and send renewal quotations to clients and professional partners with clear and accurate information.
• Review supporting documents carefully, such as passports, application forms, and resolutions, to confirm completeness, compliance, and correctness.
• Work closely with renewals consultants and other internal teams to support smooth processing.

Requirements

• Experience in customer service or client relationship management is an advantage.
• Call center experience is preferred, though not compulsory.
• Exposure to licensing, amendments, cancellations, or immigration-related work is helpful but not required.
• Strong command of English is essential.
• Knowing additional languages is considered a benefit.
• Intermediate-level computer skills, including MS Office, are necessary.
• Familiarity with CRM systems is an advantage.
• Good understanding of basic accounting concepts and reasonable numerical ability is needed.
• Excellent attention to detail is important.
• Strong communication skills and the ability to collaborate in a multicultural environment are required.

Benefits

• Work in an international environment with more than 50 nationalities represented.
• Receive 24 days of annual leave.
• Annual flight home is provided.
• Life insurance coverage is included.
• Medical insurance is offered, with an option to upgrade at personal expense.
• Access to company events, staff activities, and team-building initiatives.
• Opportunities to learn, grow, and develop with the organization.
• Join a motivated team with a forward-moving company culture.