Tour Assistant

About the Company

TAG delivers tailored travel and event management support for high-profile clients, including major global brands, senior executives, and leading productions. The company’s focus is to remove the pressure and complexity from travel planning so clients can arrive prepared and confident. TAG describes its environment as fast-moving, engaging, and challenging, and welcomes candidates at different career stages as long as they bring ambition, a cooperative approach, and a genuine service mindset.

Role Summary

The Tour Assistant position is a full-time role requiring 40 hours per week within TAG’s touring department. This role supports a range of touring operations and involves working closely with international teams to help deliver company objectives and practical solutions. The work is varied, and the person in this position is expected to take initiative and manage daily tasks with care and efficiency.

Responsibilities

• Support the touring team across all areas related to client travel arrangements.
• Build the skills needed to contribute to sales, transaction volume, and margin targets, while reviewing benchmarks, activity tracking, and KPI progress against planned goals.
• Handle emails, calls, and other communications quickly, professionally, and accurately.
• Enter movement-sheet information correctly when requested.
• Follow up with suppliers for client folios and invoices.
• Process credit card payment approvals with accuracy.
• Record transaction and service charges in Majic files so they can be billed appropriately.
• Complete assigned work within deadlines and coordinate with teammates to confirm task requirements are fully understood.
• Respond to team questions and requests in a timely and accurate manner.
• Follow TAG Touring processes and standards consistently.
• Identify, report, and help resolve errors or client complaints to reach a suitable outcome.
• Take on additional duties as needed.

Requirements

• An AA/AS or BS/BA degree is preferred.
• At least 1 year of administrative experience in a corporate setting is preferred, along with travel industry exposure if available.
• Comfort working in a fast-changing, high-pressure environment while meeting deadlines and prioritizing tasks effectively.
• Intermediate Microsoft Suite skills, plus strong verbal and written communication ability.
• Excellent organization and attention to detail.
• Capability to manage multiple tasks and work independently or as part of a team.

Perks and Benefits

• Competitive salary.
• Wellness and Employee Assistance Program support.
• Employee discount benefits.

Additional Information

TAG states that it provides equal opportunity to all employees and applicants. Candidates interested in the role are asked to send an updated resume/CV and a cover letter to the company’s HR email address.

Memberships and Affiliations

• ABTA
• AFTA
• ATOL
• BTA Member
• CT Partners
• EarthCheck - Bronze Benchmarked
• First Travel Group
• IATAN
• isla. Member
• PCI
• The Advantage Travel Partnership
• Virtuoso