Team Member - Client Relation & Operation - Patna

Job Purpose

This role is focused on managing branch-level transaction processing across all business segments. The incumbent must ensure that every investor transaction is handled accurately and within the required turnaround time, while fully complying with internal SOPs and regulatory norms. The position also involves coordination with both internal teams and external partners to support day-to-day transaction operations.

Job Context & Major Challenges

The company operates in 86 locations, including 15 dedicated branches where operations and customer service are handled separately at the branch level.

In this position, you will mainly handle transactions received from walk-in investors and distributors, with a strong focus on the retail business. The role calls for quick and precise processing of requests as per established procedures. On average, the branch supports an investor base of about 35,000 to 40,000, an AUM of around 1,000 to 1,500 crores, and roughly 500 distributors. Along with transaction handling, the role includes KYC processing for new customers and active coordination with key stakeholders for transaction support.

Key Challenges

• Balancing stakeholder expectations while staying fully compliant with SOPs and regulatory requirements.
• Maintaining high accuracy and timely completion of transaction processing.
• Handling banking-related activity for FMPs.
• Keeping up to date with process changes and regulatory updates.
• Supporting multiple business segments that may have different operational needs.

Key Result Areas

• Receive and process transactions in line with SOPs and regulatory guidelines.
• Report all fund movements to ensure timely and correct usage.
• Bank all payment instruments accurately.
• Send transactions to registrars and monitor them through to correct completion.
• Ensure investor payouts are made without errors.
• Check and update relevant corporate documents and original transaction records for fax-based cases.
• Process non-financial requests within the defined turnaround time.
• Follow regulatory rules for NAV display and DTSM management.
• Prevent any regulatory breaches in branch transaction handling.
• Support QA reviews and internal audits.
• Coordinate with banks, the sales team, and head office on transaction-related matters.
• Work with sales and sales support teams to resolve transaction-processing issues.
• Build strong local working relationships with service providers and vendors such as transfer agents, bankers, and couriers.
• Accept and process KYC applications as per guidelines.
• Reconcile processed KYC cases and ensure that no application is rejected at the KRA stage.

Additional Information

This position requires regular interaction with investors, distributors, internal teams, and external service partners. The role is operational in nature and demands strong attention to detail, adherence to procedure, and the ability to manage multiple transaction types efficiently.

Terms & Conditions

No salary, stipend, duration, start date, or number of openings were specified in the source information.