ServiceNow Administrator

Role overview

SES Corporation is looking for a ServiceNow Administrator to support IT infrastructure operations across Tier 1 help desk, Tier 2 end-user support, and Tier 3 server, platform, and network engineering functions. The role centers on keeping the ServiceNow environment aligned with business requirements while supporting incident resolution, service requests, monitoring, and lifecycle activities.

What you will do

• Configure, implement, and maintain the ServiceNow platform in support of Tier 1 through Tier 3 service delivery.
• Manage workflows, service catalog items, integrations, reports, and dashboards.
• Build custom applications and automate business processes.
• Maintain clear technical documentation and user-facing support materials.
• Provide training and ongoing support to platform users.
• Look for ways to improve processes and strengthen system reliability.
• Act as a subject matter expert for ServiceNow sustainment and platform best practices.

Program details

The engagement supports IT infrastructure services that include help desk operations, end-user support, server/platform/network engineering, technical troubleshooting for hardware, software, and networking issues, incident and problem management, service request handling, infrastructure monitoring, and hardware/software lifecycle support. It also involves coordinating escalations across all support tiers.

Requirements

• At least 5 years of experience working with ServiceNow or in a comparable platform administration role.
• Bachelor’s degree in IT, Computer Science, or a closely related field.
• Ability to obtain or already hold a public trust security clearance.
• ServiceNow Certified Implementation Specialist - ITSM is preferred.
• ServiceNow Certified Application Developer is preferred.
• Strong organizational, communication, teamwork, analytical, and problem-solving skills.
• Comfort with tracking process metrics and improving operational effectiveness.

Benefits

• Competitive salary.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• Company-paid life insurance.
• 401(k) plan with employer contribution.
• Paid time off.
• Pet insurance.

Additional information

This is a full-time onsite position based in the United States.