Service Supervisor I

About the Role

Farm Boy set out in 1981 to do things differently, and that idea still shapes the workplace today. Team members are expected to create an outstanding everyday experience for customers, build strong connections with shoppers and colleagues, and grow in an environment where opportunity and potential go hand in hand.

Position Overview

In this role, you will help guide a friendly and efficient checkout area while supporting the front-end team with strong service and day-to-day operational preparation. You’ll bring leadership, practical coaching, and a customer-first mindset to every shift so that each interaction reflects the company’s fresh shopping experience standard.

Key Duties

• Provide approachable, reliable, and enthusiastic service that aligns with the store’s customer experience standards.
• Welcome customers, process purchases, handle bagging, and accept payment accurately and carefully.
• Lead the front-end crew by assigning work, organizing break coverage, and making sure the department is ready for business each day.
• Build a supportive and inclusive team culture through hands-on coaching and training focused on service quality and floor operations.
• Help the management team with till balancing, change handling, overrides, cart recovery, and processing returns and refunds.
• Support end-of-day closing by coordinating tasks and confirming all required closeout work is completed.
• Assist with responsible alcohol handling and sales where relevant; Smart Serve certification is required for applicable locations or must be obtained.
• Work in accordance with company rules and standards, especially those related to health and safety, food safety, HACCP, and proper equipment usage.
• Take on additional tasks as needed from time to time.

What You Bring

• Strong enthusiasm for delivering a positive and memorable customer experience.
• Partial completion of a post-secondary program, along with at least 1 year of progressively responsible experience in a similar position, or an equivalent mix of education and experience.
• The ability to work independently while maintaining excellent quality, careful attention to detail, and strong cleanliness standards.
• For stores that sell alcohol: you must be at least 18 years old and hold Smart Serve certification, or be willing to obtain it.
• Good numeracy skills and a high level of accuracy when handling cash and transactions.
• A collaborative leadership approach supported by clear organization and communication skills.
• Comfort in a fast-moving, hands-on environment with multiple deadlines, extended standing, heavy lifting, repetitive activity, and work in cooler, freezer, or outdoor conditions.
• Availability for a flexible schedule, including evenings, weekends, and holidays.
• Strong English communication skills; French is an advantage.

Benefits and Perks

• Access to a comprehensive benefits package, with coverage varying by position.
• Possible coverage may include health, dental, disability, life insurance, and a registered retirement savings program.
• A 10% discount on in-store purchases.
• Hands-on training and a strong preference for promoting from within.
• Opportunity to contribute to local communities through company programs.

Additional Information

The company is committed to building a diverse and inclusive workplace and welcomes applicants from all backgrounds, identities, and experience levels, including those with non-traditional career paths. Support and accommodations are available on request for employees and applicants who need them. The recruitment process does not use AI assistance, and this posting represents an existing vacancy.