Senior Learning Operations Manager

Role Overview

Tudip Technologies is seeking a Senior Learning Operations Manager to strengthen and scale its global learning and enablement operations. This position centers on handling training requests, coordinating across regions, managing global ticketing, and ensuring smooth execution of learning programs with a strong focus on operational quality.

Training and Learning Operations

• Own the full lifecycle of training requests through internal systems, making sure entries are accurate, prioritized correctly, and completed on time.
• Keep the training request queue healthy and work through any accumulated backlog.
• Support the day-to-day operations of learning offerings from intake through final delivery.
• Coordinate scheduling and execution for both private and public training sessions.

Ticketing and Operational Support

• Manage global ticketing workflows in Salesforce and ensure service-level expectations are met.
• Review ticketing dashboards to understand performance patterns, operational trends, and escalations.
• Help clear operational backlogs and support ad hoc projects through reconciliation and closure.

Communication and Request Handling

• Monitor Slack and email channels proactively and respond to operational requests and escalations promptly.
• Maintain clear, timely communication across all support channels and participate in meetings as the representative for the assigned function.

Stakeholder and Regional Ownership

• Serve as the main contact for regional stakeholders in APJ, including Korea, as well as EMEA and AMER.
• Lead customer kickoff calls and guide the first-stage engagement conversations.
• Work closely with Sales, Marketing, Enablement, and Partner teams to keep delivery aligned.

Reporting and Analytics

• Prepare weekly and monthly operational updates for internal teams and leadership.
• Own reporting dashboards and analytics for training and partner programs.
• Track monthly revenue, voucher activity, and other operational metrics wherever relevant.

Quality, Playbooks, and Process Improvement

• Conduct quality checks to confirm that operational processes are being followed correctly.
• Create, update, and refine playbooks and documentation to support consistent execution.
• Identify process gaps, suggest improvements, and help drive stronger operational efficiency.
• Lead enablement sessions on topics where you have ownership or subject-matter expertise.

Marketing and Enablement Support

• Partner with stakeholders on enablement initiatives.
• Support marketing and field event activities, including World Tour initiatives.
• Assist with various marketing-led training programs and related requests.

Required Experience and Skills

• Solid background in operations, learning programs, or enablement support.
• Practical experience using LMS or similar platforms such as Salesforce and Airtable.
• Strong written and spoken communication skills.
• Ability to handle multiple requests and coordinate with stakeholders across regions.
• Good analytical thinking and reporting capability.
• Experience handling escalations, solving complex operational issues, improving processes, and using AI or automation to scale work more efficiently.

Additional Information

This is a full-time onsite position based in Singapore. The source did not mention compensation, opening count, education requirements, or application deadlines.