Operations Analyst / Senior Analyst

About the Company

Asendia helps businesses expand internationally through cross-border e-commerce and mail delivery solutions. Founded in 2012 by La Poste and Swiss Post, the company combines the experience of more than 1,500 employees across four continents and serves over 200 countries and territories. While it has deep roots in mail services, it also plays a leading role in international e-commerce parcel solutions, along with services such as returns, fulfilment, and lettershops. The company has also expanded its capabilities through acquisitions, including eShopWorld, a global e-commerce software business.

Equal Opportunity Statement

Asendia provides equal employment opportunities. Subject to local laws and regulations, all suitably qualified candidates will be considered fairly regardless of age, race, gender, religion, nationality, ethnicity, sexual orientation, marital status, family responsibilities, disability, or other protected characteristics.

Role Overview

The Operations Analyst / Senior Analyst will join the eCommerce Logistics Hub Operations team in Singapore and report to the Head of Supply Chain Singapore / South Asia. The role focuses on tracking end-to-end delivery performance, generating insights, and identifying service gaps. It also requires close coordination with multiple teams to improve service quality, resolve issues, and strengthen customer satisfaction.

Key Responsibilities

• Track and assess end-to-end delivery and transit performance, then prepare weekly and monthly updates for management.
• Investigate why SLA targets are missed and identify the underlying causes of performance gaps.
• Handle customer questions about parcel movement by giving prompt and easy-to-understand status explanations.
• Work with Operations and other internal teams to roll out practical action plans that improve the delivery process.
• Carry out regular quality checks with the Regional Quality Team to ensure local operations remain aligned with regional SLA expectations and quality benchmarks.

Candidate Profile

Applicants should have a Diploma or Degree in Logistics, Supply Chain, Business, Data Analytics, or a related discipline. Around 2 to 3 years of experience in operations, logistics, or last-mile work within the e-commerce sector is preferred, though recent graduates may also apply.

Strong Excel skills are essential, including pivot tables, VLOOKUP, Power Query, and dashboard creation. Experience using SQL to query databases is also required. Familiarity with database structures and reporting platforms such as Power BI will be an advantage. Knowledge of SLA tracking and end-to-end logistics workflows is considered beneficial.

Core Competencies

• Driving success: able to ask the right questions, stay open to improvement, persist through tasks, and execute plans with a focus on better outcomes.
• Communicating information: delivers ideas clearly and consistently across different communication channels.
• Adjusting to change: willing to step outside the comfort zone and maintain a positive outlook in difficult situations.

Company Values and Culture

The company’s vision is to help customers around the world access global markets through innovative and sustainable cross-border e-commerce logistics solutions. Its values centre on delivering for customers, pursuing excellence, and working collaboratively as one team.

Employee wellbeing and corporate social responsibility are important parts of the organisation’s culture. The company aims to build a positive, productive workplace where employees can grow and contribute responsibly.

Application Details

Interested candidates should submit their application in English to apac.recruitment@asendia.com and include reference number OPA_062026_ASSG. Personal data will be used only for recruitment purposes, handled confidentially, and deleted after the hiring process is completed. Only shortlisted candidates will be contacted.