Learning Coordinator

Overview

This role supports enterprise learning programs for a large insurance organization operating in the financial services space. The Learning Coordinator handles day-to-day coordination, execution details, and administrative support across the full learning delivery process. The position is best suited to someone who is highly organized, responsive, and comfortable juggling multiple systems, vendors, and stakeholders in a fast-moving corporate learning environment.

What you'll do

• Coordinate learning programs from planning through delivery across virtual, classroom-based, and blended formats.
• Handle logistics such as scheduling sessions, managing enrollment, granting access to virtual tools and materials, tracking attendance and surveys, and arranging onsite support when needed, including room bookings, catering, facilities coordination, and audio-visual requests.
• Support program managers, facilitators, and internal stakeholders with operational tasks.
• Maintain trackers, calendars, shared folders, and program documentation.
• Spot operational issues, gaps, or repeated problems and escalate them to the appropriate program or project owner.
• Keep learner records accurate, including participation, completion, feedback, and assessment data in the learning management system and related survey tools.
• Help with regular audits of learning data to keep records consistent and accurate.
• Work with external vendors, facilitators, and speakers on scheduling, materials, and session details.
• Prepare facilitator guides, participant handouts, and learner communications as needed.
• Support virtual sessions by acting as producer and helping deliver a smooth participant experience.
• Provide onsite assistance for occasional training events in Midtown Manhattan and Jersey City’s Exchange Place, including live troubleshooting and facilitator support.
• Draft and distribute invitations, reminders, follow-ups, and surveys using approved templates.
• Respond to learner questions about registration, access, logistics, and completion status.
• Support post-program survey distribution and feedback collection.

Required experience and working style

• At least 2 years of experience in learning coordination, learning operations, or L&D administration within a corporate environment.
• Background supporting instructor-led, virtual, or blended learning programs.
• Strong planning and follow-through skills with close attention to detail.
• Clear written communication and a service-oriented approach.
• Comfort using learning management systems and collaboration tools such as Teams, SharePoint, and Excel.
• Ability to work reliably on recurring tasks and maintain accuracy.
• Comfort with ambiguity and changing priorities.
• Ability to execute under guidance from program managers and facilitators while managing coordination details independently.
• Professional, responsive, and stakeholder-focused approach.

Preferred background

• Experience managing several learning initiatives at the same time.
• Experience producing interactive virtual training sessions, including breakout rooms and live collaboration tools.
• Familiarity with survey platforms or learning analytics dashboards.
• Understanding of learning administration best practices and compliance-sensitive environments.

Benefits

• 401(k) retirement savings plan administered by Merrill Lynch.
• Pretax commuter benefits through Commuter Check.
• Eligibility to buy medical, dental, and vision coverage through the employer.

Additional information

Job number: 26-01048. This is an equal opportunity employer role, and hiring decisions are made without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other legally protected category under applicable law.