HR Administrator

Role overview

Ferrero is hiring an organised, service-oriented HR Administrator to join its HR Shared Services team in Greenford, supporting employees and managers across the UK and Ireland. The position focuses on delivering a smooth employee experience through accurate HR administration, payroll assistance and support across the full employee journey.

This is a broad, hands-on HR role that covers onboarding, employee changes, payroll-related tasks, reporting and HR systems work. You will collaborate closely with colleagues in People & Organisation to keep HR processes efficient, accurate and aligned with company rules and legal standards.

The role is well suited to someone who wants to strengthen existing HR experience or progress further in an HR career within a global, fast-moving and collaborative environment.

Key duties

As part of the HR Shared Services team, you will provide professional HR support to Ferrero UK & Ireland and act as a first point of contact for employees and managers on a wide range of HR matters.

Your work will include drafting contracts, employment letters and other HR communications, coordinating onboarding for new starters, handling employee lifecycle updates such as promotions, transfers and exits, and keeping employee information accurate in SAP HR and related systems.

You will work with Payroll to make sure employee details and monthly changes are submitted correctly and on time. You will also respond to employee questions via email, telephone and ticketing platforms, aiming to deliver a positive service and meet agreed service levels.

In addition, you will assist with HR reporting, audits, benefits administration, family leave administration, long service recognition and process improvement activities that strengthen the effectiveness of Shared Services.

Candidate profile

The ideal person is highly organised, careful with detail and committed to excellent customer service. Previous administrative experience is preferred, ideally in HR, Payroll or a Shared Services setting, and you should be comfortable balancing several priorities while maintaining accuracy.

You should enjoy solving problems, working with different teams and supporting people through each stage of employment. Strong communication skills and the ability to manage confidential and sensitive information with tact and professionalism are important.

Experience using HR systems, especially SAP HR, would be an advantage. A current or planned CIPD path would also be helpful, though the key requirement is a positive approach, strong organisation and a genuine interest in creating a great employee experience.

Benefits and culture

Ferrero highlights a caring benefits package and offers a diverse, inclusive and multicultural workplace. The company emphasises equal opportunity, personal growth and professional development, with a strong commitment to supporting employees so they can succeed over time.

About the company

Ferrero was founded in Alba, Piedmont, Italy in 1946 and has grown into one of the world’s largest sweet-packaged food companies, with well-known brands sold globally.

DE&I commitment

Ferrero states that it is dedicated to building an inclusive culture where people feel welcomed and valued, and where everyone has equal opportunities to grow and contribute.