Front Desk Agent

Role overview

This full-time front desk position is based in Singapore and sits within Rooms and Guest Services Operations at a non-management level. The role focuses on delivering smooth guest arrivals and departures, accurate billing, responsive service, and professional coordination across hotel teams.

Core duties

• Handle guest arrivals, departures, room allocations, room changes, and late checkout requests.
• Take care of payment processing, room key activation and replacement, and checking that rates align with market codes while noting any exceptions.
• Review and correct guest billing where needed.
• Keep relevant team members informed when guests are waiting for rooms.
• Relay messages to guests and close out departures in the property system.
• Work with Housekeeping to monitor room readiness and guest issues.
• Maintain guest records and supporting paperwork.
• Operate the hotel switchboard and manage guest calls professionally.
• Prepare and review daily reports, contingency lists, and credit card authorization reports.
• Provide directions, local information, and other assistance to guests and visitors.
• Respond to calls, requests, questions, and concerns, then follow through until they are resolved to guest satisfaction.
• Arrange transportation for guests when required.
• Count and secure the cash bank at the start and end of shift.
• Cash checks and process vouchers, paid-outs, charges, refunds/change, and other payment methods.
• Alert Loss Prevention or Security if theft is reported.
• Follow company procedures, report incidents or unsafe conditions, maintain a neat professional appearance, protect confidential information, and safeguard company property.
• Greet guests warmly, recognize their needs, support guests with disabilities, and thank them sincerely.
• Use clear, professional communication and proper telephone etiquette.
• Build positive working relationships, contribute to team goals, and respond constructively to colleagues’ concerns.
• Meet quality standards and be prepared for long periods of standing, sitting, or walking.
• Handle, move, lift, push, pull, and place items weighing up to 10 pounds without assistance.
• Complete other duties assigned by supervisors.

Required qualifications

• High school diploma or G.E.D. equivalent is preferred.
• No prior work experience is required.
• No supervisory experience is needed.
• No license or certification is required.

Additional information

Job number: 26069275

Location: 30 Beach Road, Singapore, Singapore, Singapore, 189763

Schedule: Full time

Remote status: No

Brand and culture: Marriott Hotels and JW Marriott emphasize warm hospitality, thoughtful service, teamwork, continuous improvement, training, recognition, and an inclusive environment that values diverse backgrounds and equal opportunity.