Executive Assistant

Role overview

Zapp is seeking a proactive and highly organised Executive Assistant to support its Executive Team in London. This is a full-time, on-site position based in Nine Elms, with five working days in the office each week. The role blends executive, personal, and strategic support, and plays a key part in keeping senior leadership operations running smoothly. You will act as a dependable extension of the leadership team, helping coordinate priorities, communications, and day-to-day execution across internal and external stakeholders.

About the company

Zapp is London’s premium convenience retail platform. Established in 2020, the business aims to reshape the convenience retail space through technology-led customer experiences and fulfilment capabilities. It works with leading global brands to offer a curated range of products delivered in minutes, around the clock.

What you will do

• Deliver senior-level administrative, personal, and strategic support to executives while managing their calendars, priorities, and communications carefully and discreetly.
• Use AI-enabled tools confidently to improve and simplify everyday administrative work.
• Act as a key coordination hub between leadership, internal teams, and outside partners so that information moves smoothly and everyone stays aligned.
• Organise diaries, meetings, appointments, and logistics for several executives, spotting clashes in advance and resolving them before they become problems.
• Draft, review, and organise executive documents such as presentations, reports, meeting agendas, and briefing packs.
• Monitor projects, deadlines, and action items, then follow up with stakeholders to keep work moving on time.
• Represent the Executive Team as a trusted gatekeeper, handling confidential matters with care and professionalism.
• Support board meetings, leadership offsites, and executive events from planning through execution.
• Contribute to the design and improvement of executive systems, workflows, and operating processes so they scale effectively.
• Work closely with Finance, HR, and Operations on approvals, contracts, and internal process coordination.
• Look for better ways to streamline tasks, resolve issues, and improve the effectiveness of executive operations.
• Handle end-to-end travel arrangements for the Executive Team, including bookings, schedules, and related logistics.
• Assist with a range of ad hoc tasks, including practical support such as collecting beverages for meetings or events.
• Provide flexible assistance when needed, including occasional support outside normal office hours.

Requirements

• At least 2 years of experience in an administrative or executive support position such as Executive Assistant or Personal Assistant, or in a similar role.
• Strong verbal and written communication skills, along with the confidence to build relationships with executives, stakeholders, and external partners.
• Excellent organisation and time management skills, with the ability to juggle competing priorities in a busy, fast-moving environment.
• A proactive mindset with the ability to anticipate needs, think ahead, and act with sound judgment and discretion.
• Hands-on experience managing complex calendars, travel arrangements, meetings, and executive communications.
• Good working knowledge of productivity and collaboration tools such as Google Workspace, Microsoft Office, and Slack.
• Strong eye for detail and the ability to create polished documents, presentations, and reports.
• Proven ability to solve problems and work independently with limited supervision.
• High integrity when dealing with confidential and sensitive information.
• A bachelor’s degree in Business Administration, Communications, or a related discipline, or equivalent professional experience.

Additional information

This role is based in Nine Elms, London, and is a full-time, five-day on-site position. The company is looking for someone with a strong growth mindset who is curious, eager to learn, and motivated to keep improving while taking on more responsibility in a fast-scaling business.

Benefits

• Competitive compensation.
• 25 days of annual leave, plus all bank holidays.
• Private health insurance.
• Extended sick pay and maternity/paternity leave pay.
• Cycle-to-work scheme.
• Flexible or hybrid working arrangement.

Who can apply

Professionals with executive or administrative support experience who are comfortable working on-site in London, handling sensitive information, coordinating senior-level schedules, and supporting a fast-growing leadership team.

Note

The original posting also mentioned a hands-on, leadership-oriented profile and encouraged candidates interested in delivering exceptional mobile experiences to consider the role.