Customer Support Associate - International Voice Process

About the Company

Sutherland is a global business and digital transformation company focused on improving customer experiences across the full client journey. Backed by more than 35 years in the industry, it combines domain knowledge, optimization expertise, AI, automation, advanced analytics, and digital services to deliver scalable outcomes for clients across healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. The organization operates with values centered on agility, innovative thinking, integrity, and high-quality execution, and it has built a strong intellectual property base with patent grants in the US and UK.

The company employs around 40,000 people worldwide and works with major brands to create tailored solutions that drive measurable impact.

Job Overview

This opening is for a Customer Support Associate in an international voice process. The role is suitable for candidates with 0 to 2 years of experience, including freshers, who are eager to build a career in customer service and have strong English communication skills. The position requires immediate joining and is based at the office in Navi Mumbai.

Responsibilities

• Handle customer support interactions in an international voice process.
• Assist customers through email communication as part of the core support function.
• Communicate clearly and professionally in English, both verbally and in writing.
• Support customers across assigned service requests and queries.

Requirements

• Strong verbal and written communication skills in English are mandatory.
• 0 to 2 years of experience is preferred; freshers may also apply.
• Candidates must be based in Mumbai or nearby areas.
• Applicants should be within a 25 km commuting distance.
• Immediate joiners only.
• Highest qualification should be 12th pass, diploma (3 years), or graduation in any stream.
• No current academic backlogs are allowed.
• Willingness to work in rotational shifts, including both day and night shifts.
• Ability to work from the office full time.
• Interview will be conducted face to face.

Work Schedule

The role follows a 5-day work week with 2 rotational weekly offs. Shifts are rotational and include both day and night hours.

Location

Work location: Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708.

Application Instructions

Candidates attending the walk-in interview should write “HR Yashita 9082409075” at the top of their resume. Resume submissions were requested via the provided contact number.

Important Notice

Sutherland does not ask for any payment or favor in exchange for employment opportunities. Any suspicious activity should be reported immediately to the listed helpdesk email.