Customer Solutions Coordinator

About the role

McLarens is seeking a well-organised and proactive Customer Solutions Coordinator in Christchurch, New Zealand. This role sits within the Customer Solutions team and supports insurance claim progression from initial lodgement through to final settlement. The position focuses on delivering calm, expert support to people when they need it most, while maintaining strong coordination across claimants, loss adjusters, and external suppliers.

Key duties

• Handle a personal portfolio of insurance claims and drive each case to timely completion.
• Provide a high standard of customer care throughout the claim journey.
• Oversee the full claims process from lodgement through settlement.
• Complete desktop assessments using supporting documents such as photographs and videos.
• Draft accurate, clear reports and professional communications.
• Develop and sustain effective working relationships with internal and external stakeholders.

About you

The ideal candidate will bring strong written and verbal communication skills, excellent organisation, and a keen eye for detail. You should be comfortable balancing multiple priorities in a busy environment and working confidently with a broad range of stakeholders. A practical, empathetic, and solution-oriented mindset will be important in this role.

Experience in customer service, insurance, claims handling, claims technician work, or loss adjusting would be valuable. However, McLarens is open to candidates at different stages of their careers, provided they show energy, curiosity, and a willingness to learn.

Company overview

McLarens is a global claims management and assessment organisation focused on helping people and delivering strong customer outcomes. The business operates across a wide range of sectors, including disaster relief, marine, engineering, and property damage. Globally, McLarens employs more than 1,500 people, and in New Zealand it has 26 branches and over 200 team members.

Benefits

• Competitive salary
• Incentive programme for staff
• Exposure to advanced technologies in a fast-moving environment
• Supportive team culture built around collaboration
• Opportunities for professional development
• Birthday leave
• Flexible working arrangements
• Wellness benefit
• Group insurance programme
• Proactive employee assistance services
• Staff tenure programme
• Access to experts and global career opportunities as part of a 2,000+ person worldwide organisation
• Chance to join an award-winning business recognised across the industry

Additional information

This is a confidential application process. Applications close on Thursday, 2 July 2026.