Client and Support Operations Analyst

Role Overview

This opportunity is for a Client and Support Operations Analyst in the United States, presented through a hiring partner who will handle all applications and follow-up steps. The role supports a laboratory-focused business where operational accuracy, client service, and workflow efficiency are all closely linked.

You will turn operational and client-related information into practical insights that help improve turnaround times, reduce errors, and raise service standards. The position blends analytics, client support, and lab operations, with a strong emphasis on coordinating work across internal teams and partner sites. It is well suited to someone who enjoys using data to solve process problems in a fast-moving healthcare environment.

What You’ll Do

• Review order, accessioning, and operational datasets to uncover bottlenecks, reduce repeat work, and support faster lab processing.
• Track account and client patterns so issues can be addressed early and client relationships remain strong.
• Create reports, dashboards, and performance summaries that give leadership and operations teams clearer visibility.
• Help improve how CRM platforms such as Salesforce are used for communication tracking, accountability, and timely follow-up.
• Work with client relations, accessioning, and laboratory operations groups to align processes and improve service quality.
• Support better coordination with partner laboratories to streamline sample handling, transfers, and cross-site workflows.
• Contribute to ongoing improvement efforts focused on operational performance, reliability, and client satisfaction.
• Convert complex operational information into straightforward recommendations that support decisions and performance management.

Requirements

• A bachelor’s degree in biology, life sciences, healthcare, or a closely related discipline.
• At least 1 year of experience in operations analysis, laboratory operations, healthcare services, client support, or another analytical function.
• Hands-on experience reviewing data, spotting trends, and turning findings into practical recommendations.
• Strong command of Microsoft Excel and reporting or analytics tools.
• Exposure to Salesforce or a similar CRM platform is preferred.
• Clear written and verbal communication skills, with the ability to explain operational issues succinctly.
• Good analytical judgment, structured problem-solving ability, and strong organizational habits.
• Comfort handling several priorities at once in a fast-paced, detail-heavy setting.
• Previous involvement in process improvement or workflow optimization work is an added advantage.

Benefits

• Hourly compensation in the range of $28 to $31, depending on experience and qualifications.
• Medical, dental, and vision coverage for employees who qualify.
• Paid time off or flexible time off, based on employment classification.
• 401(k) retirement savings option.
• Life insurance plus short-term and long-term disability coverage.
• Tuition reimbursement and support for employee development.
• Employee stock purchase plan for eligible employees.
• The chance to work in a mission-driven healthcare and life sciences setting.
• Exposure to lab operations, data analysis, and cross-functional healthcare workflows.

Additional Information

This role is managed by a partner company, which oversees the application review and next steps. The hiring process is described as an AI-supported matching workflow that ranks candidates against the role’s core needs before sharing a shortlist with the employer. Final interviews, assessments, and hiring decisions are handled by the employer’s internal team.

By applying, candidates acknowledge that their personal data may be processed for evaluation and shared with the hiring employer under applicable data protection principles, including legitimate interest and pre-contractual measures. The process may also use AI tools to assist with resume review, application analysis, and consistency checks, while final decisions remain human-led. Candidates may request more information about data handling and can exercise rights such as access, correction, deletion, and objection where applicable.