ఉద్యోగ వివరణ

Role overview

Caremark Lambeth is a professional homecare service supporting people across the borough of Lambeth and nearby areas. The organisation delivers care in customers’ own homes, with a particular focus on vulnerable adults and people living with learning disabilities.

The team provides support with personal care, respite care, live-in care, dementia and Alzheimer’s support, companionship, medication help, shopping, meal preparation, domestic tasks, and social activities.

This opening is for an experienced Care Coordinator based in an office setting. The role involves a mix of coordination and administration, including managing customer and care assistant records, preparing compliance paperwork, and taking part in an on-call rota when required. You will work closely with healthcare professionals, care assistants, customers, and families to help maintain a consistently high standard of care.

The role reports to the Care Manager.

Compensation and working hours

Salary: 23,000 to 26,000 per year.

Working hours: 42 hours per week.

Main purpose of the role

The aim of the position is to make sure customer visits are fully covered, recruit appropriate care assistants, and keep office processes running smoothly and in line with requirements.

Key responsibilities

Handle all incoming telephone enquiries.
Carry out robust recruitment and vetting checks for care assistants.
Process new customer referrals efficiently.
Prepare the required documentation for field care supervisors.
Assign care assistants permanently to customer visits and ensure every visit remains covered.
Manage Individual Care & Support Agreements.
Keep customer and care assistant office files accurate and current.
Maintain the computer system and electronic records without delay.
Ensure all customer and staff documents are updated at all times.
Keep all other office records well maintained.
Work in close coordination with the Field Care Supervisor.
Follow all office systems and procedures to maintain compliance.
Support wages and invoice processing when needed.
Prepare reports and management information as requested.

Skills and attributes

The ideal candidate should be a confident communicator with excellent spoken and written English, a polite telephone manner, strong organisation, and the ability to stay calm under pressure. The role also calls for quick thinking, sound judgement, multitasking ability, attention to deadlines, and a caring, compassionate approach.

Benefits

Competitive pay
Training opportunities and scope for career growth
Pension scheme
20 days of annual leave plus 8 bank holidays
Supportive manager and team environment

Eligibility and requirements

Applicants must already have the right to work in the UK. A valid UK driving licence and access to their own vehicle are also mandatory.

Previous experience working as a Care Coordinator is required.

Additional information

This role is office-based and includes some on-call duties on a scheduled rota. The provider also notes that it is a homecare organisation supporting customers in Lambeth and surrounding locations.

Benefits, working arrangements, and eligibility conditions have been included above. Any application form references to website-specific options, privacy notices, captcha protection, franchise identifiers, social media links, and other site navigation details have been omitted.

Care Coordinator