Meraj Ahmed S. Shaikh

About

Dialer operations and IT-focused professional with experience managing CRM/dialer platforms, campaign setup, reporting, and cross-team issue resolution across banking, collections, and customer service environments. Strong background in MIS, Excel, team coordination, and process optimization.

Experience

• Dialer Manager
  Teleperformance India
  Feb 2024 – Present
• Dialer Campaign Manager – IT Operations/Infra
  Spocto
  Feb 2021 – Aug 2023
• Role
  Spocto
  2021 – 2024
• Deputy Manager - Dialer & MIS
  HDFC Bank Ltd.
  May 2019 – Nov 2019
• Dialer Sr. Analyst - Sales Process for Three UK
  Tech Mahindra Business Services (TMBS)
  Nov 2018 – Apr 2019
• Dialer Analyst - Credit Cards Collection Process
  HDFC Bank Ltd. (HDB Financial Service)
  Aug 2016 – Oct 2018
• Dialer Team Leader for Vodafone
  Pace Setters Business Solution Pvt. Ltd.
  Jun 2013 – Apr 2016
• Tell caller
  Pace Setters Business Solution Private Limited
  May 2011 – Jun 2013

Education

• T.Y. B.Com
  Sarvajanik Shikshan Sanstha’s College of Commerce
  Commerce · Jun 2012 – Oct 2015
• Commerce
  Mumbai University
  Commerce · 2015
• H.S.C
  H. K. Gidwani, Junior College
• S.S.C
  Rajeev Gandhi High School
• High School
  Rajiv Gandhi High School

Skills

• Data Analysis
• Team Management
• CRM
• Microsoft Excel
• Microsoft Word
• MIS Reporting
• People Management
• System Administration
• IT Operations
• Dialer Management
• Genesys
• Vicidial
• Ameyo
• Aspect Unified Ip
• Site24X7

Courses & certifications

• Information Security Training
• Windows Operating System Training
• Diploma in Software Programming

🗣️ Languages

• Hindi · Fluent
• English · Intermediate
• Marathi · Intermediate

🎯 Hobbies & interests

• Online Game
• Listen music
• Travelling