Technical Services Representative

Role overview

This is a permanent, full-time opportunity based in a hands-on onsite setting in Auckland. The position suits someone who enjoys solving customer problems, providing technical guidance, and keeping orders moving smoothly from enquiry to delivery.

In this role, you will act as a key support contact for customers with glass-related questions and issues. You’ll work across customer service, technical support, sales, quality, operations, production, and logistics to make sure customers receive accurate advice, timely updates, and effective solutions.

Key duties

• Serve as the main contact for customer enquiries, troubleshooting, and technical assistance.
• Own customer orders throughout the entire process, from initial request through to final delivery.
• Offer product guidance and problem-solving help so customers can choose and use products correctly.
• Work with sales, production, and logistics teams to support smooth fulfilment and quick issue resolution.
• Investigate customer concerns and follow them through until a complete solution is delivered.
• Maintain strong relationships with customers through responsive communication, follow-up, and ongoing support.

Experience and capabilities

The role calls for 2 to 3 years of experience in customer service or technical support, ideally within a manufacturing or industrial environment. You should be comfortable handling glass product-related issues and have the technical curiosity needed to diagnose problems and recommend solutions.

Strong working knowledge of CRM tools, SAP, order management systems, and Microsoft Office applications such as Word, Excel, and Outlook is important. You’ll also need excellent written and verbal communication skills, solid conflict resolution ability, attention to detail, and the confidence to manage several enquiries at once under pressure.

Benefits and workplace culture

Visy offers the chance to contribute to sustainability work that has a real impact. You’ll join a team that values safety, respect, and collaboration, with opportunities for learning and career progression within the business.

An additional annual leave purchase option is also available, supporting better lifestyle balance.

About the employer

Visy plays a major role in the circular economy, connecting packaging, remanufacturing, and recycling. With more than 75 years of history, the company has grown to around 7,000 employees and 150 operations globally, mainly across Australia and New Zealand.

The business focuses on turning collected recyclable materials such as paper, cardboard, glass, plastics, and metals back into new sustainable products and packaging for households and businesses.

Additional requirements

Employment is subject to Visy’s hiring criteria, including a criminal history check. The company is an equal opportunity employer and is committed to building a diverse and inclusive workplace.