Retail Relations Officer

Role overview

Madre Integrated Engineering is looking for a polished, service-oriented Retail Relations & Administrative Coordinator to support retail stakeholder management, partner communication, and office administration. The role suits someone with a solid marketing foundation, strong interpersonal abilities, and hands-on experience in retail relations, customer engagement, or a closely related area. You should be able to manage relationships with retail partners while also handling administrative and secretarial tasks in a dynamic project setting.

Key responsibilities

• Develop and sustain constructive working relationships with retail tenants, business partners, and other stakeholders.
• Serve as the main contact for retail-related questions, updates, and communications.
• Work with retail partners to keep daily operations running smoothly and help resolve issues quickly.
• Assist with customer engagement programs, marketing initiatives, and promotional activities.
• Collect input from retailers and customers, then share suggestions for improving service quality.
• Help plan and coordinate events, activations, and retail engagement activities.
• Draft reports, presentations, and status updates connected to retail operations and stakeholder engagement.
• Deliver full administrative and secretarial assistance to management and project teams.
• Organize calendars, appointments, meetings, and travel plans as needed.
• Prepare letters, meeting notes, reports, and official documentation.
• Keep records, filing structures, and project files accurate and up to date.
• Handle internal and external communication in a professional and efficient manner.
• Manage sensitive information carefully and maintain discretion at all times.
• Assist with procurement, logistics, and general office administration when required.
• Coordinate with internal departments, contractors, consultants, and outside stakeholders.
• Track action points, requests, and deliverables to ensure timely follow-up.
• Support management in aligning work across multiple teams and stakeholder groups.
• Help uphold a professional presence and a consistently high level of customer service.

Requirements

• A bachelor's degree or diploma in Marketing, Business Administration, Communications, or a relevant discipline.
• At least 3 years of experience in administration, secretarial support, retail relations, customer engagement, or a similar function.
• A strong marketing orientation with exposure to customer-centric initiatives.
• Experience on large-scale projects in Qatar and/or within multinational organizations is required.
• Excellent verbal and written communication skills, along with strong interpersonal and stakeholder coordination abilities.
• Fluency in both Arabic and English, spoken and written.
• Good command of Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
• A professional presentation, positive mindset, and strong customer-first approach.
• Ability to work independently while managing several priorities at the same time.
• Valid Qatar Resident Permit (RP).

Additional information

This position is based in Doha, Qatar and is offered on a contract, onsite basis. The role is intended for a highly professional candidate who can balance retail relationship management with administrative coordination in a fast-moving project environment.