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About Moove

Moove is creating a large-scale fleet ecosystem backed by advanced technology to support mobility platforms. Its core Drive-to-Own model opens up vehicle ownership through a revenue-based financing approach, helping mobility entrepreneurs who are often underserved build sustainable businesses.

The company has grown through its long-standing partnership with Uber and the backing of major investors and lenders such as Uber, Mubadala, BlackRock, MUFG, and others. With a presence across 19 cities on 6 continents, including Africa, Asia, Europe, North America, South America, and the Middle East, Moove is continuing to expand through acquisitions and strategic partnerships with companies like Waymo and Uber. Its mission is to make mobility safer, more efficient, and more accessible, while also creating economic opportunity and strengthening skills in the mobility sector.

Role Overview

In this specialist training position, you will own the capability and compliance readiness of the remote vehicle operator team. The role focuses on building and delivering programmes that prepare operators to monitor live AV deployments, respond to remote assistance requests correctly, escalate safety issues appropriately, and consistently meet quality expectations from the outset.

You will be part of the remote operations function and will lead onboarding, certification, and recertification for remote operators and team leads. Working alongside the Remote Operations Manager and Quality Controller, you will keep learning content aligned with current operations and use audit results and performance data to strengthen the training programme over time. The role requires working across rotating shifts so teams can be supported around the clock.

Training Design and Delivery

Help build and deliver learning programmes for remote operators covering system use, vehicle monitoring, remote support workflows, disengagement handling, escalation steps, and SOP adherence.
Design structured onboarding paths that cover tools, intervention guidelines, documentation expectations, and safety procedures.
Run regular refresher and recertification sessions tied to platform changes, SOP updates, and quality audit outcomes.
Develop and maintain learning assets such as SOP documents, assessment tools, platform walkthroughs, and scenario sets.

Simulation and Scenario Training

Provide scenario-led training through simulated vehicle situations to ready operators for complex and unusual cases.
Build and update a library of scenarios based on live operational cases and quality review findings.
Facilitate calibration exercises so operators apply intervention rules and escalation steps consistently.

Performance and Continuous Improvement

Partner with the Remote Operations Quality Controller to turn audit outcomes and MisOp patterns into focused learning actions.
Track training completion, assessment results, and post-training quality indicators to judge programme effectiveness.
Spot improvement opportunities in training design and delivery using Kaizen principles, and submit proposed changes to the Training Manager for approval.
Refresh training content quickly whenever platform changes, SOP revisions, or new partner requirements arise.

Compliance and Records

Keep full, audit-ready records of training and certification for all remote operators and team leads.
Ensure learning programmes satisfy Moove AV expectations, partner requirements, and UAE regulatory qualification standards.
Escalate operator performance or compliance concerns to the Remote Operations Manager and Training Manager without delay.

Shift Pattern

Be available on a rotating schedule covering Morning (07:00–15:15), Evening (15:15–23:30), and Overnight (23:30–07:00) shifts so all teams can be trained.
Work five days on and two days off, including weekends and UAE public holidays.
Schedules may change depending on operational and training priorities.

What You Need

3 to 5 years of experience in remote operations, AV operations, or a 24/7 control centre environment.
Training, coaching, or quality assurance experience is highly desirable.
Strong working knowledge of remote assistance platforms, intervention processes, and data logging systems.
Good understanding of AV system behaviour and best practices for remote operators.
Ability to deliver engaging learning sessions for operational, shift-based teams.
Comfort working with quality metrics and performance data to identify gaps and track training impact.
High attention to detail with the ability to assess performance accurately and provide constructive feedback.
Fluency in English; Arabic is a strong advantage.

Education

A bachelor’s degree in Mechanical, Automotive, Electrical, Mechatronics Engineering, or a related field is preferred. A suitable combination of technical qualifications and relevant AV or automotive experience may also be accepted.

Success Measures

Remote operators are certified and ready for live work before their first shift.
MisOp rates decrease as training interventions take effect.
Recertification is completed on time with no compliance gaps.
Training materials remain current and aligned with live platform and SOP requirements.

Reporting Line

You will report directly to the Fleet Operations Manager and work closely with the Training & Development Team.

Team Culture

The team is described as collaborative, positive, curious, and highly engaged. It values quick thinking, smart working, humour, and shared purpose in helping more people access vehicle ownership and financial freedom.

Equal Opportunity and Hiring Notice

Moove is committed to diversity and inclusion, and its approved Employment Equity Plan and Targets may be considered during recruitment. The company welcomes applicants from all backgrounds. It also states that all information provided during the application and hiring process must be accurate; any false, incomplete, or misleading information may lead to rejection from consideration or termination if employment has already begun.

Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

Remote Operations Trainer