IT-/Tech Support & Technical Operations Specialist (m/w/d)

Role overview

In this position, you will act as the technical link between customers, the support function, and the product and development teams. Your focus will be on monitoring how the company’s IoT solutions perform in the field, handling technical questions, and making sure internal teams can work smoothly with digital tools such as HubSpot and Microsoft 365.

Technical support and customer success

• Review incoming technical requests and assess their nature and urgency.
• Develop practical solution ideas and recommendations for customers as well as internal stakeholders.
• Help the support team classify technical issues correctly and decide on priorities.
• Record recurring questions or incidents and translate them into improvement opportunities.
• Maintain and expand an internal knowledge base with useful technical insights.

Technical operations and product quality

• Monitor the quality and functionality of the IoT device fleet.
• Support testing of new features, firmware releases, and product enhancements.
• Contribute to the development of automated monitoring and quality workflows.
• Work closely with engineering, product management, and support teams.

Internal IT and tool support

• Administer and improve core business tools such as HubSpot CRM, Microsoft Teams, SharePoint, Outlook, and internal support systems.
• Assist the full team with technical questions and tool-related issues.
• Manage user access, permissions, and workflow settings within tools.
• Identify ways to improve digital work processes and help implement those changes.

What you should bring

• Hands-on knowledge of Microsoft 365 administration, including Teams, SharePoint, Exchange/Outlook, and user and permission management.
• Experience supporting office IT such as end-user devices, networks, tool access, and basic IT security topics.
• Background in technical support and using ticketing or helpdesk tools such as HubSpot, JIRA, or Linear.
• A structured and analytical approach to problem-solving.
• Strong communication skills and enjoyment in working with customers and colleagues.
• Good command of both German and English.

What the company offers

• A varied role combining IT support, technical analysis, and operational work.
• Plenty of room to shape processes and monitoring frameworks.
• Close collaboration with product, development, and support teams on equal footing.
• Modern tools, flexibility, and a motivated team culture built on appreciation.
• The chance to contribute meaningfully in a growing tech company where your ideas can have real impact.

Application note

The company is looking forward to receiving your application.