IT Support Engineer

About PayFuture

PayFuture operates in the payments technology space, working across fintech, e-commerce, and emerging markets. The company helps global merchants reach fast-growing regions through one integration, connecting businesses with local payment methods and customers around the world.

As the business expands internationally, it is seeking a hands-on, solution-oriented IT Support Engineer to strengthen internal support. This position is important for keeping the employee technology experience smooth, while helping maintain a secure, dependable, and efficient IT setup.

Role Overview

In this position, you will be the main contact for technology issues within the organization. You will support employees, help keep internal systems running well, and contribute to the ongoing improvement of the company’s technology environment.

The role supports a distributed global team and requires someone who enjoys solving problems, refining processes, and working in a fast-moving technical setting.

Key Responsibilities

• Act as the initial and secondary support contact for issues related to hardware, software, networks, and business applications.
• Diagnose and resolve IT problems for employees working across different regions and time zones.
• Handle joiner and leaver workflows, including preparing devices, installing software, and managing user access.
• Set up, distribute, maintain, and support laptops, mobile devices, and related peripherals.
• Manage user accounts, access permissions, and identity-related systems.
• Support collaboration and productivity tools such as Google Workspace, Microsoft 365, Slack, Zoom, and similar platforms used by the business.
• Track IT equipment, maintain inventory records, and manage the lifecycle of devices.
• Contribute to security practices, endpoint administration, and compliance-related efforts.
• Create and update process documentation, troubleshooting references, and internal knowledge articles.
• Work with external vendors and providers when issues need to be escalated.
• Look for ways to automate tasks and improve internal IT support workflows.

What We’re Looking For

• At least 2 years of experience in IT support, service desk, helpdesk, or systems support roles.
• Strong working knowledge of Windows and macOS.
• Background in supporting cloud-based workplace platforms such as Google Workspace and/or Microsoft 365.
• Understanding of core networking concepts like DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience with identity and access management activities.
• Exposure to endpoint management and device provisioning solutions.
• Strong diagnostic and problem-solving ability.
• Clear communication and a customer-focused approach.
• Ability to manage priorities and handle several requests at the same time.
• Proactive attitude with ownership mindset and a continuous improvement focus.

Additional Information

This is a full-time, onsite role based in Dubai, United Arab Emirates.