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Role overview

We are seeking an IT Support Specialist who is comfortable solving technology issues while keeping the user experience front and center. In this position, you will be the primary contact for employees needing help with devices, applications, systems, and everyday technical problems. From fixing a laptop issue to restoring access to a critical tool or preparing technology for a new hire, your work will help keep the organization running smoothly.

This role calls for a mix of technical capability, patience, clear communication, and a genuine commitment to supporting others.

What you will do

Diagnose and resolve employee issues across hardware, software, networks, and other system-related areas.
Handle support requests promptly and with a professional, service-oriented approach.
Install, configure, and maintain computers, mobile devices, printers, and related equipment.
Support onboarding by setting up workstations, user profiles, and required access.
Assist with Microsoft 365, email platforms, collaboration software, and everyday business tools.
Track and maintain IT assets to support dependable performance.
Record support cases, fixes, and system changes with accuracy.
Coordinate with internal teammates and external vendors on more complex issues.
Look for ways to improve workflows, user satisfaction, and IT operations overall.
Guide users on safe and effective technology practices, including security awareness.

What we are looking for

Prior experience in IT support, help desk, desktop support, or a similar environment.
Solid troubleshooting ability and a practical approach to solving problems.
Confidence in explaining technical topics in simple, non-technical language.
Experience working with Windows and/or macOS systems.
Working knowledge of Microsoft 365, Active Directory, basic networking, and common business applications.
Strong organization and attention to detail.
A calm, patient, and customer-focused mindset.
Ability to manage priorities and stay composed in busy situations.

Success in this role

Success is not only about closing tickets quickly. It is also about giving employees confidence that technology issues will be handled reliably and thoughtfully. The right person will help create a smooth technology environment so others can stay focused on their work with fewer interruptions.

You will build trust, solve issues carefully, and help shape a workplace where technology supports productivity instead of getting in the way.

Why this opportunity stands out

You will join a collaborative environment where teamwork is valued, ideas are welcomed, and professional development is encouraged. This is a chance to make a meaningful difference every day by helping colleagues stay connected and productive.

If you enjoy troubleshooting, supporting people, and working with technology that has a direct impact, this role could be a strong fit.

How to apply

Interested candidates should submit a resume along with a short introduction describing their background and interest in the position.

Information Technology Support Specialist