ICT Support Technician

About the organisation

The Victorian Institute of Sport (VIS) was created in 1990 by the Victorian State Government to support the growth of Victoria’s leading athletes. It operates as a private trustee company, with governance provided by a board appointed by the Victorian Minister for Sport.

Based at Lakeside Stadium in Albert Park, the VIS recently refreshed its headquarters in February 2023, creating a modern workplace for athletes and employees. As a non-residential institute, it makes use of Melbourne’s strong sporting infrastructure so high-performance athletes can live and train in Australia’s sporting capital.

The VIS works alongside National Sporting Organisations and State Sporting Associations to deliver daily training environments that support the National High Performance Sport Strategy. Its facilities and team help prepare current and future Olympic, Paralympic, Commonwealth Games and world champion athletes.

About the role

The ICT Support Technician is central to keeping VIS technology services running smoothly. Reporting to the IT Manager, this role provides practical technical support to staff and helps maintain a reliable, secure and efficient IT environment across the organisation. You will work with a wide range of stakeholders, including employees, coaches and athletes.

Key duties

• Run IT onboarding for new employees, including setting up accounts and helping them get started on internal systems.
• Support and administer Microsoft 365 tools such as Outlook, Teams, OneDrive and Azure.
• Assist with the rollout and day-to-day management of Microsoft Intune.
• Maintain systems used for email signatures and Logitech meeting-room devices.
• Support video conferencing and collaboration tools for meetings and events.
• Keep staff lists and distribution groups accurate and up to date.
• Look for ways to improve IT workflows and overall service quality.

Required experience and capability

• Certificate IV in Information Technology or an equivalent qualification.
• Hands-on experience supporting Microsoft 365 environments and modern workplace technology.
• Strong diagnostic and problem-solving ability across hardware, software and network issues.
• Clear communication skills and the ability to help a broad range of users.
• A team-focused, service-first attitude with a genuine interest in helping others.
• Comfort adapting to shifting priorities and contributing to ongoing improvement efforts.

Employee benefits

• 2XU gear to help staff represent the VIS brand.
• Friday Staff Sport to enjoy friendly competition and connect with colleagues.
• Heavily subsidised St Ali barista coffee and Albert Park parking.
• Access to professional development opportunities.
• Recently renovated office with ergonomic sit/stand desks and abundant natural light.
• Free use of the gym, boxing classes, and pool/recovery facilities.

Additional information

The role is full time and based onsite in the Greater Melbourne Area. Applications close on Sunday 5 July 2026. A Working with Children Check is required before appointment.

The VIS is committed to a safe and inclusive workplace where people of all backgrounds, cultures, genders, identities, ages and abilities are welcomed and supported. This includes Aboriginal and Torres Strait Islander peoples and people with disability, with reasonable adjustments available during recruitment and workplace processes.

All people connected with the VIS are expected to understand their responsibilities in relation to child safety and the protection of children and young people from harm.

An attachment titled “ICT Support Technician June 2026” is referenced in the source material.