Human Resources Specialist

Job Summary

We are looking for a proactive Human Resources Specialist with 5 to 6 years of experience in HR, ideally gained in the hospitality sector. This role covers the full spectrum of HR operations, including hiring, employee engagement, performance management, compliance, and day-to-day HR administration. The right person will be a practical, hands-on professional who can support business goals while helping create a positive and high-performing workplace.

Talent Acquisition and Onboarding

• Oversee the complete hiring process for hotel and hospitality roles.
• Find candidates through job boards, staffing agencies, employee referrals, and social media channels.
• Arrange interviews with department leaders and hiring managers.
• Carry out reference verification and support offer processing.
• Handle smooth onboarding and induction for new joiners.

Employee Relations

• Develop and sustain healthy working relationships across all departments.
• Respond to employee concerns and professionally manage workplace disputes.
• Assist with engagement activities, recognition initiatives, and retention efforts.
• Conduct exit discussions and study reasons for employee turnover.

Performance Management

• Support annual and mid-year performance review cycles.
• Help managers define KPIs and performance targets.
• Monitor employee performance improvement plans.
• Keep performance records accurate and up to date.

HR Operations

• Maintain employee files and HR documentation.
• Ensure timely preparation of appointment, confirmation, promotion, transfer, and separation letters.
• Manage attendance, leave tracking, and employee information in the HRMS.
• Compile HR reports and dashboards for management.

Learning and Development

• Identify training needs across teams.
• Coordinate both technical and soft-skill training programs.
• Track development plans and evaluate training outcomes.
• Support initiatives focused on leadership growth.

Compliance and Policy Management

• Ensure adherence to labor laws and statutory requirements.
• Maintain compliance with company HR policies and SOPs.
• Assist with internal and external HR audits.
• Protect the confidentiality of employee records and information.

Compensation and Benefits

• Coordinate payroll inputs with the payroll function.
• Administer employee benefits and insurance plans.
• Support pay benchmarking and compensation review exercises.
• Handle employee questions related to salary processing and benefits.

Qualifications

• A bachelor’s degree in Human Resources, Business Administration, or a closely related field is required.
• An MBA or PGDM in Human Resources is preferred.
• 5 to 6 years of HR experience is needed, with hospitality industry exposure strongly preferred.
• Background in hotels, resorts, restaurants, or hospitality groups is highly desirable.

Required Skills

• Sound understanding of HR practices used in hospitality environments.
• Strong end-to-end recruitment and hiring capability.
• Ability to handle employee relations and resolve conflict.
• Experience in performance management and engagement initiatives.
• Working knowledge of labor law and compliance requirements.
• Familiarity with HRMS and payroll platforms.
• Clear verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable using Microsoft Excel, Word, and PowerPoint.
• Analytical thinking and problem-solving ability.