Housing Coordinator

Role Overview

This position sits within the reservations function at The Ritz-Carlton in Saudi Arabia. The role is centered on handling guest booking activity accurately, supporting room inventory control, and ensuring reservation details are managed in line with luxury hospitality standards.

Key Duties

• Handle incoming reservation requests, amendments, and cancellations received by phone, fax, or mail.
• Assess guest booking needs, match them to the right room category, and confirm availability and pricing.
• Explain deposit guarantees, special rates, and cancellation rules to guests and callers.
• Record and accommodate special guest requests whenever possible.
• Respond to questions about hotel facilities, services, and room options.
• Use selling techniques that help improve revenue performance.
• Share details for designated VIP reservations with the appropriate teams.
• Enter, retrieve, and update information in the reservation system.
• Escalate and coordinate when rooming requests create conflicts or challenges.
• Monitor the accuracy of room blocks and reservation records.
• Load group rooming lists into reservation systems and adjust blocks to keep the required inventory available.
• Maintain organized records for all groups and ensure billing accounts are created according to accounting rules.

Professional Standards

• Follow company procedures and maintain a polished, professional appearance.
• Protect confidential and proprietary information and safeguard company assets.
• Greet and recognize guests in line with brand standards.
• Anticipate guest needs, support guests with disabilities, and thank guests sincerely.
• Communicate clearly and professionally in both spoken and written form.
• Answer phone calls using proper etiquette and prepare written documents with accuracy.
• Build positive working relationships and cooperate with the team to achieve shared goals.
• Listen carefully and respond appropriately to co-workers' concerns.
• Meet quality assurance expectations and standards.
• Read and verify information across different formats and handle light physical tasks such as lifting or moving items up to 10 pounds.
• Carry out other reasonable duties assigned by supervisors.

Employer Information

The Ritz-Carlton is part of Marriott International and is known for delivering refined luxury service across more than 100 award-winning properties worldwide. The brand emphasizes creativity, care, compassion, and a strong service culture built around its Gold Standards, including the Employee Promise, Credo, and Service Values.

Employment Details

This is a full-time, non-management position based in Saudi Arabia. The role is not remote.

Equal Opportunity Statement

Marriott International is an equal opportunity employer and welcomes applicants from all backgrounds. Employment decisions are made without discrimination on protected characteristics, including disability, veteran status, or other legally protected bases.

Preferred Background

A high school diploma or G.E.D. equivalent is preferred. At least 1 year of related work experience is required. No supervisory experience or certification is needed.