Helpdesk Service Controller

Role overview

NG Bailey is hiring a Helpdesk Service Controller for its newly launched Leeds Facilities Office at White Rose Park. This permanent position offers one day of home working each week alongside onsite work in Leeds. The role sits within the Service Centre team and focuses on coordinating planned maintenance, remedial, and reactive jobs so that engineers can complete work efficiently and on time.

The salary for this role is £27,000 to £27,500, and the package includes private healthcare plus access to flexible benefits.

Key duties

• Coordinate planned maintenance, remedial tasks, and reactive works for assigned clients.
• Enter new work orders into the company system and route them to either internal engineers or approved subcontractors.
• Monitor engineer capacity, location, and availability to keep workloads even, and reallocate jobs when required.
• Check that completed jobs have the correct supporting paperwork attached and that the work order is fully updated and closed in the system.

What the employer is looking for

This opportunity suits someone who enjoys a client-facing environment and is comfortable communicating with customers and colleagues by phone and email. The ideal candidate will bring strong communication skills, good organisational ability, confidence using computer systems, and a sharp eye for detail. Previous exposure to facilities management software would be helpful, but it is not essential if you are willing to learn.

Benefits

• 25 days of annual leave plus public holidays, with the option to buy or sell extra leave.
• Salary sacrifice car scheme for hybrid or electric vehicles.
• Pension arrangement with a leading provider and employer contributions of up to 8%.
• Personal wellbeing days and volunteer days.
• Private medical insurance.
• Life assurance cover.
• 24/7/365 employee assistance support, including counselling and legal guidance.
• Flexible benefits such as dental insurance, gym membership, Give As You Earn, travel insurance, and tax-free bikes.

About the company

NG Bailey is a long-established UK engineering and services business founded in 1921. With around 3,000 employees and turnover of £500m, the company works across a range of building and infrastructure sectors. It emphasises innovation, responsible working, ongoing training, and clear progression pathways supported by reviews, development plans, and continued guidance.

Recruitment and inclusion

The organisation aims to create an inclusive and respectful workplace and seeks to provide a fair recruitment experience. Candidates who need adjustments during the application or interview process are encouraged to request support in advance so reasonable accommodations can be arranged.