Help Desk Operator

Overview

Agricorp is seeking a customer-oriented Help Desk Operator to join its Network & Infrastructure Services team within Information Technology Services. The role suits someone who communicates clearly, works well with peers, and consistently delivers reliable results while reflecting Agricorp’s values.

Role Summary

This position focuses on first-line technical assistance for the desktop environment, along with logging, routing, and prioritizing service requests received by the Help Desk. The incumbent will also perform initial assessment and triage of tickets to determine urgency and escalation needs.

Core Duties

• Support the Help Desk by handling incoming phone and email requests.
• Set up, modify, and remove user accounts in Active Directory and Windows environments.
• Deliver first-tier support to employees working onsite and remotely.
• Help install and configure laptops.
• Provide assistance with workstation software, including updates, internet access issues, operating systems, and standard business applications.
• Track and maintain inventory records for computers, telephony equipment, and software.

Job Terms

This is a 12-month contract role tied to an existing vacancy. The position is full time and based in the office in Guelph, Ontario.

Compensation

Pay is listed at $24.92 to $29.31 per hour.

Qualifications

• A diploma or degree in Information Technology, or an equivalent combination of education and experience.
• At least 1 to 2 years of relevant work experience.
• CompTIA A+ certification covering hardware and basic operating systems.
• Working knowledge of Microsoft products at an intermediate level.
• Background in customer service within a technical environment.

Key Competencies

• Strong focus on delivering accurate, high-quality work and improving processes over time.
• Ability to analyze information, identify what matters, and draw sound conclusions.
• Customer-first mindset with the ability to build trust and positive relationships.
• Good judgment in resolving issues, making timely decisions, and following through.
• Proactive approach to spotting and addressing issues and opportunities.
• Solid planning and time management skills to organize work effectively.
• Collaborative team player who shares knowledge and supports group goals.

About Agricorp

Agricorp is an agency of the Ontario government that delivers agricultural support programs. The organization helps protect the livelihoods of more than 47,000 Ontario farmers, manages public funds responsibly, and focuses on providing a strong customer experience. Since its establishment in 1997, Agricorp has paid out more than $8 billion to farmers and underwrites $6 to $8 billion in risk each year.

Application Notes

Accommodation can be provided during the recruitment process if needed. Applications must be submitted by July 10, 2026. Only candidates selected for an interview will be contacted.