Front Office Agent (m/w/d)

Overview

This part-time front office role is based in Singen and offers 85 working hours per month. The assignment starts on 1 May and is limited through 31 October 2026. It is suited to someone who enjoys guest contact, works in a well-organized way, and wants a varied role with close teamwork.

Key responsibilities

• Ensure smooth operations throughout your assigned shift.
• Handle guest arrivals and departures, including check-in and check-out.
• Advise guests and manage reservations by phone or in person.
• Support customer retention activities such as guest events and direct marketing measures.
• Monitor compliance with internal procedures and standards, especially regarding hygiene, safety, and house rules.
• Manage cash handling and prepare end-of-shift reconciliations.
• Take care of administrative office tasks.

Profile

The employer is looking for a candidate with completed vocational training, strong service orientation, and the ability to work flexibly in a team environment. Prior hotel experience is helpful, as is familiarity with common MS Office tools and the GuestLine PMS. Good German and English skills are required.

Requirements

• Completed training or vocational qualification.
• Practical knowledge of standard MS Office applications.
• Experience with the GuestLine property management system is an advantage.
• Initial work experience in the hotel industry is preferred.
• Strong teamwork, communication skills, and flexibility.
• Genuine enjoyment of service work and guest interaction.
• Good command of German and English.

Benefits

• Performance-based compensation.
• Opportunities for professional and personal development.
• A responsible and varied position in a new hotel within a growing hospitality business.
• A modern workplace.
• Access to the advantages of an international hotel chain.
• Discounted employee rates at Best Western hotels worldwide.
• JobRad bicycle leasing.
• JobTicket for public transport.
• Corporate Benefits access with discounts at many online shops.
• DRV card with discounts in the tourism sector.
• Company health insurance for improved medical coverage.

Application notes

Applicants should submit complete application documents, including salary expectations stated as gross pay and the earliest possible start date. For security reasons, only PDF files should be sent. The workplace is at Alemannenstraße 42, 78224 Singen (Hohentwiel).