Customer Success Manager

About Gleantap

Gleantap provides an intelligent customer experience platform designed for fitness and wellness businesses. The platform helps clubs and studios transform customer data into effective sales and marketing campaigns through AI, automation, and context-aware messaging, supporting better lead conversion and stronger retention for brands such as Gold's Gym and Planet Fitness.

Role Overview

This position is for a Customer Success Manager who will oversee the complete client journey, starting with onboarding and continuing through long-term relationship management focused on retention and growth. It is a high-interaction, client-facing role that requires regular Zoom meetings, polished on-camera presence, strong communication skills, and comfort in discussing business performance with owners and managers.

The role also involves handling a sizable portfolio of roughly 80 to 100 accounts, so disciplined organization is essential. You should already use a reliable system to track account status, next steps, and health indicators, and be comfortable ensuring nothing falls through the cracks.

Key Responsibilities

• Guide newly signed clients through setup, training, and launch so they begin realizing value quickly.
• Build strong client relationships through proactive check-ins, practical guidance, and ongoing support.
• Run monthly account review meetings over Zoom to discuss performance, results, and suggested improvements.
• Track account health by reviewing usage and client data, identifying potential risks early, and recommending actions that support retention.
• Serve as the primary connector between customers and internal product, support, and leadership teams.
• Manage a book of 80 to 100 accounts with clear documentation of status, action items, and renewal timing.

Candidate Profile

• Demonstrated experience in customer success, account management, or client retention.
• Strong verbal communication skills with a confident, professional presence on video calls.
• Exceptional organizational ability and a proven method for managing a large portfolio without missing details.
• Comfort with data analysis and the ability to translate customer metrics into practical next steps.
• Self-directed approach with the ability to work effectively in a remote setting.
• Experience in SaaS, fitness, or wellness is an advantage.
• A bachelor's degree in Business, Marketing, or a related subject is preferred.

Additional Information

This is a remote full-time role based in Texas, United States. The role requires frequent face time with clients through Zoom and a high level of professionalism in presentation and communication.

No salary, stipend, number of openings, start date, or application deadline was specified in the source material.