Customer Service Representative

About the Company

OTR Group operates a large network of more than 1,000 retail, convenience, and quick-service restaurant sites. Its portfolio includes brands such as Reddy Express (previously Coles Express), Smokemart Giftbox, and in South Australia, Krispy Kreme, Hungry Jack's, Oporto, Guzman and Gomez, among others. The business sits within Viva Energy Australia Group, an ASX-listed organisation that supports Australians by refining, importing, and distributing energy products while working toward a safer and more sustainable energy future. Backed by Viva Energy Australia's nationwide reach and OTR's track record of innovation, this is a strong opportunity to join a team reshaping Australian retail.

About the Role

In this position, you will play a key part in creating a positive experience for every guest. The role involves keeping the store tidy, well stocked, and inviting at all times. Because the work environment is busy and fast-moving, you will need to stay organised, juggle multiple tasks, and manage your time effectively.

What You Will Be Doing

• Delivering a consistently high standard of service to customers.
• Ensuring the store remains clean, replenished, and welcoming.
• Working in a role that requires speed, adaptability, and strong time management.
• Handling duties independently as well as collaboratively with teammates.
• Promoting the store's product range and current specials.

What We Are Looking For

The ideal candidate is customer-focused, comfortable working both solo and as part of a team, and able to remain on their feet for long periods. The role may also involve moderate to heavy lifting and reaching. You should be available for flexible shifts, including late evenings, early mornings, and weekends.

Pre-Employment Requirements

To be considered for the role, applicants must be able to verify their right to work in Australia and provide a current police clearance certificate.

Additional Information

Reddy Express is a division of OTR Group and operates within the broader VIVA ENERGY RETAIL Australia network.