Customer Service Executive - Premium Inbound

About the role

Join IDFC FIRST Bank as a Customer Service Executive for premium inbound support. In this position, you will be the main point of contact for high-value customers, helping them quickly with accurate resolutions and a polished service experience. The role suits someone who enjoys customer interaction, problem-solving, and delivering service with empathy and speed.

Key responsibilities

• Respond to inbound customer requests from premium account holders promptly and with a customer-first approach.
• Deliver effective first-contact resolutions while keeping handling time as efficient as possible.
• Consistently meet service quality standards and turnaround-time expectations.
• Encourage customers to use digital channels for easier and more efficient service access.
• Support initiatives that improve service performance across the contact center.
• Contribute ideas and actions that enhance customer satisfaction and overall service quality.

Requirements

• A bachelor’s degree in any field such as Engineering, Commerce, Arts, Science, Business, or a related discipline.
• 2 to 5 years of experience in customer service, ideally in banking or premium customer support.
• Strong verbal communication and problem-solving abilities.
• Ability to manage high-value customer interactions with professionalism and care.
• Comfort using CRM systems and digital support tools.
• A proactive, energetic, empathetic, and result-oriented approach.

Additional information

This is a full-time, onsite role based in Navi Mumbai, Maharashtra, India.

The position focuses on premium inbound customer support and service excellence within a contact center environment.