Customer Service Assistant

Role overview

This position sits within the retail department and reports to the Shop Manager. Based in Adare, County Limerick, the role is focused on delivering a high-quality customer experience through a professional, approachable, and well-informed manner. You will support the day-to-day operation of the shop, help maintain excellent standards across the store, and carry out betting transactions accurately and efficiently. The role also includes opening and closing duties, and at times you may be required to take responsibility for shop operations.

Key duties

• Support the Shop Manager and Assistant Manager with daily store operations.
• Take charge of shop activity when the Shop Manager and Assistant Manager are unavailable, including opening and closing the premises.
• Oversee and coordinate the team during shifts when needed.
• Follow cash handling procedures carefully and consistently.
• Process customer bets correctly and promptly through betting terminals and in-store EPOS systems.
• Represent the brand positively and guide customers toward digital and multi-channel services.
• Maintain a welcoming, tidy, and high-standard shop environment throughout the day.
• Work calmly and effectively under pressure while seeking ways to improve your own performance and the shop’s results.
• Ensure all safety, compliance, and operational procedures are followed at all times.
• Promote social responsibility obligations and related practices.
• Introduce customers to the full range of in-store and online products and services.

What the role involves

The job combines customer service, retail operations, betting transactions, and team support in a busy seven-day trading environment. You will also have opportunities to learn through on-the-job support and training, with scope to develop further responsibilities over time.

Required experience and abilities

• A customer-focused approach with the ability to deliver friendly and helpful service.
• Strong personal integrity and a trustworthy attitude.
• Availability and flexibility to work across a seven-day schedule.
• Comfort in adapting to a fast-moving shop environment.
• Good attention to detail and solid numerical ability.
• Confidence working independently as well as part of a team.
• Interest in sport and sporting events, with the ability to build rapport with customers.
• A motivated and ambitious mindset with a desire to grow within the organisation.
• Strong communication skills.
• Practical problem-solving ability and creative thinking.
• Good organisational habits, reliability, and dependability.
• Sound cash-handling skills.

Additional information

Retail or industry experience is welcome but not required, as full training will be provided to build knowledge in sport and betting. The employer is an equal opportunities organisation and welcomes applications from all suitably qualified candidates.