- அனுபவம்
- ஏதேனும்
- சம்பளம்
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- காலியிடங்கள்
- 1
- பதிவுசெய்யப்பட்டது
- 3 மணி நேரம் முன்
- வேலை முறை
- அலுவலகத்தில்
- கல்வி
- விருந்தோம்பல் அல்லது அது தொடர்பான துறையில் பட்டயப் படிப்பு விரும்பத்தக்கது.
- தகுதி
- புதிய பட்டதாரிகள் மற்றும் தொடர்புடைய பணி முன் அனுபவம் இல்லாத விண்ணப்பதாரர்கள் விண்ணப்பிக்கலாம். இப்பணிக்கு மாண்டரின் மற்றும் ஆங்கிலத்தில் சரளமாகப் பேசும் திறனும், இரவு நேரப் பணி மற்றும் பொது விடுமுறை நாட்கள் உட்பட சுழற்சி முறைப் பணிக்குக் கிடைக்கும் தன்மையும் தேவை.
- சுயவிவரம்
- விண்ணப்பிக்க வேண்டும்
நீங்கள் பணிபுரியும் இடம்
பணி விளக்கம்
Role overview
Marina Bay Sands is seeking a Customer Relations Executive to support casino guests throughout their visit. The role focuses on delivering attentive, high-quality service, coordinating guest arrangements, and helping create a smooth and memorable experience.
What you will do
- Deliver attentive and engaging service to casino guests while handling their requests and needs.
- Coordinate guest trip details such as hotel bookings, transportation, and dining, and follow up promptly to ensure everything is arranged smoothly.
- Lead guided familiarisation tours of the MBS Casino for guests.
- Explain relevant programmes and their terms and conditions to prospective Paiza players.
- Spot promising gaming patrons proactively and work with the Market Development Sales Team on host management.
- Offer tailored service and build strong relationships with assigned patrons.
- Reach out to guests through telemarketing calls and invite them back for repeat visits, events, and promotions.
- Work closely with teams such as Sales, Transportation, Hotel Operations, Cage, and Table Games to address guest feedback and improve service quality.
- Support the delivery of special events and promotional activities.
- Follow organisational policies, guidelines, and regulatory requirements in all duties.
- Take on additional related tasks as assigned from time to time.
Requirements
- A diploma in hospitality or a closely related discipline is preferred.
- Experience in sales or customer service is an advantage.
- Recent graduates and applicants without prior relevant work experience are welcome.
- Strong customer orientation, teamwork, and problem-solving ability.
- Flexibility to work rotating shifts, including mornings, afternoons, overnight shifts, and public holidays.
- Fluency in both Mandarin and English is required for communication with guests in both languages.
- Comfortable using Outlook and Microsoft Office applications, including Word, Excel, and PowerPoint.
Additional information
Marina Bay Sands says it is committed to a diverse, equitable, and inclusive workplace, with equal opportunity practices as the team grows in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, conduct standards, and business ethics requirements.