Customer Experience Lead

Role overview

Laura Canada is seeking a Team Leader with a strong enthusiasm for fashion and customer service. In this position, you will help deliver a shopping experience that feels personal, memorable, and distinctive for every customer. The role also offers the chance to grow within a company that actively supports employee development and career progression.

Key responsibilities

• Work as a stylist to help customers create wardrobes that suit their needs and preferences.
• Coach and develop the sales team on excellent service standards, promotion of store programs, product knowledge, and current fashion trends.
• Track sales objectives regularly and take action as needed to improve store performance.
• Handle daily operational duties such as price updates, shipping orders and transfers, and maintaining a clean store environment.
• Open and close the store when required.

What helps you succeed

• A genuine, contagious passion for fashion and customer service.
• Prior experience as a team leader or sales trainer.
• Interest in building a long-term career in retail.
• Strong ability to sell and provide high-quality customer support.

Benefits

• In-store employee discount.
• Energetic, enthusiastic team environment.
• Career growth and advancement opportunities through a development program.
• Supportive leadership and a healthy work-life balance.

Additional information

This opportunity is based in St John’s, Newfoundland and Labrador, Canada and is a full-time, on-site position. The employer is looking for someone who thrives in a fast-paced retail setting and enjoys contributing to a high-performing team.