Customer Assistant - Ballymahon

Role overview

Join a retail team focused on delivering an excellent shopping experience at every touchpoint, from the head office support structure through to the shop floor. This position suits someone who is energetic, customer-focused, and keen to keep learning day by day.

The role is based on a standard 30-hour contract and offers earnings of €460+ per week. Work will involve a mix of shift timings, varied duties, and collaboration with different colleagues across the store.

This role involves selling alcohol, so applicants must be 18 years of age or older to work in the store.

Shift patterns

• Morning shift: Starts at 5am or 6am. You will work with your team to replenish the sales floor and prepare bakery items so customers can shop from opening time.

• Middle shift: Starts mid-morning or early afternoon. Duties include keeping the store clean and presentable, ensuring products stay fresh, supporting customers on the shop floor, and serving on tills to help reduce queues.

• Late shift: Begins in the afternoon. You will focus on providing a high standard of customer service at the tills, restocking any missing products, and preparing the store for the following day.

Key duties

• Engage with customers in a courteous, welcoming, and supportive way.

• Apply stock-loss prevention procedures consistently throughout the store.

• Maintain high standards of cleanliness and hygiene in both the store and its exterior areas.

• Follow freshness checks and product rotation standards.

• Handle waste disposal and management correctly.

• Support the stock counting process when required.

What you need

• A positive, proactive attitude and strong customer service approach.

• Willingness to go the extra mile for customers.

• Dependability and a sense of responsibility.

• Comfort working in a busy, fast-moving, and changing environment.

• Strong teamwork skills.

• Previous customer-facing experience is preferred, but it is not essential if you bring the right attitude.

Pay and benefits

The company offers a clear and competitive pay structure designed to support equal pay across roles.

• Hourly pay starts at €15.40 and increases to €17.90 after 3 years, with additional supplementary pay as listed below.

• Pay is available for unsocial hours worked between 12am and 7am.

• 20 days of annual leave, calculated pro rata.

• Company pension.

• Opportunities for career progression.

• High performers may be invited to the Leadership Academy as part of ongoing development.

• Discounts on Circle K and private health insurance for all employees.

• Bike to Work Scheme.

• Mobile and broadband discounts through Three network.

• Maternity and paternity leave top-up, marriage leave, and an Employee Assistance Programme.

Pay progression

• Year 1: Basic rate €15.40; €19.25 for unsocial hours; €23.10 for overtime/Sundays; €30.80 for bank holidays.

• Year 2: Basic rate €16.20; €20.25 for unsocial hours; €24.30 for overtime/Sundays; €32.40 for bank holidays.

• Year 3: Basic rate €16.90; €21.13 for unsocial hours; €25.35 for overtime/Sundays; €33.80 for bank holidays.

• Year 4: Basic rate €17.90; €22.38 for unsocial hours; €26.85 for overtime/Sundays; €35.80 for bank holidays.

Equal opportunity statement

The employer is committed to equal opportunities and welcomes reasonable accommodation requests during recruitment and selection. Diversity and inclusion are valued, and applications are welcomed regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.