CRM Functional Tester - Microsoft Dynamics 365

Role Overview

This position is for a CRM Functional Tester working on Microsoft Dynamics 365 in an airline environment. The role sits between business stakeholders and technical teams to confirm that the CRM platform supports real-world business processes for sales, marketing, and service users while remaining stable and accurate.

What You Will Do

• Study business requirement documents and functional specifications to understand how the CRM is expected to work.
• Spot unusual scenarios and gaps that could cause business processes to fail.
• Create detailed test plans and test cases aligned to business requirements and traceability.
• Check CRM features such as lead handling, opportunity tracking, case management, and campaign automation.
• Validate full customer journeys from lead capture through sale and after-sales support.
• Confirm that workflow automations, such as notifications triggered by deal closures, behave as intended.
• Verify that data is transferred correctly from external sources like web forms and ERP systems without duplication or corruption.
• Test role-based access controls so users can only view or modify data permitted by their role.
• Review dashboards and analytics reports to ensure they display accurate, up-to-date information.
• Log, follow up, and manage defects using tools such as Jira, Azure DevOps, or HP ALM.
• Work with developers to explain the business impact of issues found during testing.
• Run regression checks after updates or hotfixes to make sure existing functions continue to work.
• Support user acceptance testing by preparing test data and helping business users during validation.
• Explain technical problems in clear business language for stakeholders.

Requirements

• At least 7 years of overall experience.
• Minimum 3 years of hands-on experience in CRM testing environments.
• Practical experience with Microsoft Dynamics 365 CRM is required.
• Prior experience in the airline domain is mandatory.
• Ability to review BRD and FSD documents and translate them into test coverage.
• Familiarity with Jira, Selenium, Postman, Zephyr, or similar testing tools.
• Working knowledge of basic SQL for checking CRM data.
• Strong understanding of Agile/Scrum practices and the SDLC.
• Analytical mindset, strong attention to detail, and the ability to connect business needs with technical execution.
• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• ISTQB Foundation Level certification or Microsoft Certified: Dynamics 365 Fundamentals is preferred.

Additional Information

Location: Abu Dhabi, United Arab Emirates. This is a full-time onsite position.

Industry focus: Airline domain expertise is a strict requirement for this role.

Experience expected: 7+ years overall, with strong CRM testing exposure.

No salary, opening count, start date, or application deadline was specified in the source.