Claims Assistant

About the Company

Echelon Insurance offers specialized personal and commercial insurance solutions designed to protect Canadian households and businesses nationwide through a trusted broker network. The organization is part of the CAA Club Group of Companies and values a workplace built on collaboration, trust, growth, and strong support for employees, brokers, and customers.

About the Culture

Join an award-winning, mission-led organization where purpose and passion go hand in hand. The company focuses on delivering a positive employee experience and fostering an inclusive environment where people can do their best work.

What the Organization Offers

• A strong work-life balance supported by a recognized holistic wellness program
• Ongoing development through a comprehensive internal learning program and tuition or education reimbursement
• Rewards, travel-related incentives, and discounts on products and services
• Performance-based pay practices along with leading recognition programs
• Competitive benefits including a defined contribution pension plan, a personal spending account, and additional offerings

Role Overview

The Claims Assistant supports administrative claims operations by responding to enquiries, guiding stakeholders through procedures, routing work to the right teams, and helping maintain efficient workflows across departments.

Key Duties

• Handle and route questions from clients, brokers, insurers, and internal colleagues
• Explain how to complete claims-related administrative processes and workflow steps
• Sort incoming emails and calls and send them to the correct stakeholders
• Work with multiple departments across the business and enterprise
• Assist phone queues and other teams when needed
• Record complaint escalations and positive feedback received through the enquiry queue and pass them to the correct team
• Receive daily, weekly, and monthly reports and workflows from different stakeholders and complete the required transactions
• Support semi-automated processes with oversight and follow-through
• Carry out other administrative tasks and assignments as requested by management

Salary Note

The stated pay range does not represent total compensation. Final salary depends on the successful candidate’s skills, experience, location, and the business line, scope, and level of the position. Applicants whose expectations fall outside the range are still encouraged to apply.

Candidate Profile

• Completed high school education in a relevant area, or equivalent practical experience
• At least 1 year of experience in a related administrative position, ideally in financial services or insurance
• Strong verbal and written communication abilities
• Good interpersonal and customer service skills
• Well-developed organizational ability with strong prioritization skills
• Careful, process-oriented approach to work
• Good analytical thinking and problem-solving ability
• Comfortable using the MS Office suite

Additional Information

Internal candidates must formally indicate interest by applying online within 10 business days of the posting date. The company may use AI tools during recruitment. Echelon Insurance is an equal opportunity employer and provides accommodation in line with applicable provincial human rights and accessibility laws. Applicants with disabilities can request accommodation at any point in the hiring process.