Ticketing Officer - Emirati Hire

Role Overview

This position is focused on keeping ticketing activities running smoothly, with an emphasis on system reliability, process discipline, and strong financial and operational control. The role contributes to a high standard of service across all ticketing interactions.

What You Will Do

• Oversee daily ticketing activity across point-of-sale, CRM, and booking platforms.
• Track system health and work with external vendors to fix technical problems and maintain continuity of operations.
• Help design, implement, and maintain clear ticketing procedures, workflows, and approval steps.
• Make sure ticketing work follows internal policies, governance requirements, and control standards.
• Support cash opening and closing activities each day in line with financial control procedures.
• Assist front-desk ticketing teams during busy periods so customer transactions are handled efficiently.
• Keep ticketing records accurate and consistent, including product and system data.
• Support daily reports, reconciliations, and data-checking tasks.
• Serve as the first contact for ticketing issues, provide basic troubleshooting, and escalate when needed.
• Work closely with internal teams to resolve operational issues and improve service delivery.
• Provide on-site support during museum operating hours, including rotational or shift-based coverage.
• Assist with ticketing needs during events, activations, and periods of high visitor traffic.

Profile Requirements

• Background in ticketing operations, POS environments, or customer service roles.
• Solid hands-on experience with cash handling and financial control processes.
• Practical knowledge of CRM and ticketing platforms.
• Careful, detail-oriented approach with a strong focus on accuracy and compliance.
• Comfortable working flexible shifts and performing well under pressure.