Terminal Duty Manager

Overview

Hamad International Airport is looking for a driven and experienced Qatari professional to take on the role of Terminal Duty Manager. In this position, you will be responsible for keeping the passenger terminal complex running smoothly and for maintaining a high standard of customer experience. This is a round-the-clock role that reports to the Senior Manager, Terminal Operations, and has a functional reporting line to the HIA Operation Manager.

Responsibilities

• Oversee terminal activities and make sure passenger movement remains efficient and well coordinated.
• Maintain a strong on-ground presence across the terminal complex during shifts, paying close attention to areas with heavier traffic.
• Support adherence to aviation safety and security rules at all times.
• Guide, encourage, and manage team members to foster a positive, service-focused work environment.
• Work with internal and external stakeholders to address operational challenges and improve terminal performance.

Qualification

The position requires a bachelor’s degree or an equivalent qualification, along with at least 2 years of relevant experience in a customer-facing role. Candidates should bring solid team leadership capabilities, excellent communication and interpersonal skills, and practical knowledge of terminal operations. The role also calls for the ability to make sound decisions under pressure, a consistent record of delivering excellent customer service, and readiness to work rotating shifts including mornings and nights.

Requirements

• Bachelor’s degree or an equivalent qualification.
• At least 2 years of job-related experience in a customer-facing role.
• Strong ability to lead and manage diverse teams.
• Excellent verbal and interpersonal communication skills.
• Good understanding of terminal operations and decision-making under pressure.
• Demonstrated commitment to high-quality customer service.
• Availability to work shift schedules, including morning and night shifts.