Projects & Growth Lead – Retail

Role overview

This is a hands-on commercial growth role within a rapidly expanding multi-site consumer business in London. It is designed for someone who has already worked in central operations, restaurant excellence, or site-level performance roles and wants to apply that operating rhythm in a new environment. Rather than maintaining an established process, you will help create the growth structure the business currently lacks.

The company is scaling quickly, but the systems around that growth have not caught up yet. Strong ideas and successful pilots already exist; the challenge is turning those isolated wins into a repeatable approach across the full estate. Your mission will be to close that gap and build the framework that allows good outcomes in one location to work everywhere.

What you will do

• Take ownership of a major revenue programme from start to finish, reviewing site-by-site performance, removing blockers to growth, and improving execution across the estate.
• Move new service categories from trial stage to full rollout while developing the operational playbook needed to support scale.
• Improve commercial performance by working on pricing, conversion, and package structure, identifying where revenue is being lost and correcting it.
• Coordinate several growth initiatives at the same time, keeping marketing, operations, finance, and technology aligned without placing unnecessary pressure on site teams.

What the role needs

The ideal candidate has experience in central operations, restaurant/site excellence, or similar multi-site growth work within QSR, hospitality, or franchise-led businesses. You should be comfortable managing multiple initiatives at once, thinking commercially, and speaking confidently with both frontline teams and senior leaders.

This role suits someone with strong operational credibility and the ability to drive delivery across functions without relying on formal authority. A practical understanding of how execution works on the ground is essential, not just the ability to plan from head office.

Why this opportunity stands out

This is a build-from-scratch position rather than a maintenance role. If you establish strong foundations in the first year and prove the model, the next step is a more strategic growth leadership remit as the business continues to expand.

Additional information

Backgrounds in franchise environments, multi-site rollouts, PE-backed businesses, transformation settings, specialist team management, or site/clinic management software will be considered an advantage.

Candidates who have built their careers in central operations or restaurant excellence and are ready to transfer that experience into a new sector are encouraged to explore this opportunity.