Program Manager - PMO

About Vervent

Vervent is a leading Lending as a Service company known for delivering strong performance through specialized expertise, modern technology, and value-added services. Its work spans loan and lease servicing, call center operations, backup servicing and capital markets support, credit card servicing, and card marketing and customer acquisition. The company helps clients grow faster, strengthen compliance, and improve service delivery.

Role overview

The PMO Program Manager will coordinate a portfolio of related projects and tickets to help manage strategic, financial, and operational exposure. The role focuses on aligning cross-functional work with company goals, improving execution, and making sure resources are used efficiently with fewer conflicts, delays, and budget problems. This is a fully remote position.

What you'll do

• Build and keep updated roadmaps that turn Vervent’s vision into a practical PMO strategy.
• Create and uphold program standards that guide work at both project and ticket level.
• Plan and coordinate the sequencing and scheduling of projects and tickets.
• Act as an escalation point for project teams to help ensure delivery against goals.
• Make sure direct reports follow standard operating procedures.
• Handle resource planning and change management at the project level.
• Monitor and resolve risks and dependencies across projects and tickets in the program.
• Review program performance and identify improvements that increase speed and reduce cost.
• Administer project management software and improve how the ePMO uses that platform.

What we're looking for

• Strong background in project management, especially within financial services, ideally in loan, lease, or credit card environments.
• Confident leadership style and strong communication skills.
• Experience working directly with clients, including onboarding activities.
• Comfort using tools such as ClickUp is a plus.
• Ability to use data and metrics to improve outcomes.
• Bachelor’s degree or higher, or equivalent relevant experience.
• At least 3 years of experience in program or project management.
• 5 to 7 years of experience managing teams.
• Experience defining program requirements and delivering against them.
• Advanced proficiency in Excel and project management tools.
• Clear written and verbal communication skills, with the ability to present effectively at all levels of the organization.
• Strong results orientation with a history of delivering large, cross-functional projects on time for global stakeholders.
• Analytical ability, including business trend analysis and forecasting.
• Excellent organization, strong attention to detail, and the ability to manage multiple priorities.
• Strategic thinking with the ability to anticipate trends, shape roadmaps, and execute plans.

Perks and benefits

• Medical coverage, FSA and HSA options, dental, vision, and additional benefits.
• 401(k) with full vesting once contributions begin, plus a generous company match.
• Local offices that support in-office and hybrid working options.
• Regular health, wellness, and engagement activities for employees.
• Pet insurance.

Additional information

This role is classified as full-time. The work is intellectual in nature and may require extended periods of standing and sitting. The position calls for close and mid-range vision, the ability to refocus, normal hearing, and clear verbal communication. The employee should be able to use standard office equipment, including a keyboard, mouse, telephone, fax machine, copier, and writing tools. Occasional lifting of items up to 35 lbs may be required.

Other duties

This job description is not a complete list of all duties or responsibilities. Tasks may be updated or changed at any time, with or without notice.

Compensation

The salary range for this role is $81,750 to $109,000 per year.