Prison Support - HMP Wayland

About the Role

HMP Prison and Probation Service (HMPPS) is seeking an Operational Support Grade (OSG) for HMP Wayland. This is an extraordinary job where you will be instrumental in supporting the daily operations of a busy prison. Your role will involve a variety of tasks, including security checks at the gate, managing deliveries, supervising visitors, and monitoring communications and CCTV. The position is dynamic, combining desk-based duties with physical tasks like lifting, carrying, and escorting vehicles across the prison grounds.

Responsibilities

• Conduct security and searches at the prison gate.
• Manage incoming deliveries and logistics.
• Supervise visitor interactions.
• Monitor phone calls and CCTV feeds.
• Escort vehicles within the prison premises.
• Perform a combination of desk duties and physical tasks.

Requirements

• No formal qualifications are required.
• Must possess strong communication skills.
• Ability to remain calm under pressure is essential.
• Demonstrate good judgment and common sense.
• Must be a strong team player.
• Willingness to work a variety of shifts, including weekends and nights.
• Consideration of personal transport options is advised due to potential rural location and fixed shift times.

Perks

• Comprehensive training provided.
• Opportunities for career progression and development.
• 25 days of annual leave upon appointment, increasing to 30 days after 10 years of service.
• 9 days of bank, public, and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Eligibility for the Civil Service pension scheme.
• Access to season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.

Eligibility

This role is open to individuals who are good communicators, can remain calm under pressure, possess good judgment and common sense, and are team players. No specific qualifications are necessary.

Education Required

None

Skills

• Communication
• Teamwork
• Calmness Under Pressure
• Judgment
• Attention to Detail
• Security Awareness
• Logistics Management
• Customer Service
• Adaptability