Post Office Manager

Role overview

Join a community-focused, locally owned store where the emphasis is on health, beauty, and convenience services with the customer experience at the center of every decision. In this position, you will oversee the operation of full-service retail postal services for Shoppers Drug Mart customers, including courier items, postal boxes, money transfers, and call-in parcels, while helping drive revenue and customer satisfaction.

Key responsibilities

• Set the tone for the team by modeling the company’s core values in day-to-day work.
• Participate in hiring by interviewing candidates and recommending the final selections.
• Make sure Post Office cashiers follow all store standards.
• Provide training, ongoing coaching, and job-specific guidance to team members.
• Support performance review preparation for Post Office cashier staff together with the FSM.

Customer service expectations

• Deliver service that goes beyond basic expectations and creates a positive customer experience.
• Ensure the team maintains a professional public image in line with the uniform policy.

Loss prevention and compliance

• Oversee loss prevention processes and make sure all related systems and procedures are followed according to standards.
• Ensure parcel-check procedures are completed properly and consistently.

Qualifications and working style

• Use sound planning, judgment, and decision-making in daily operations.
• Think independently when resolving issues related to customer requests.
• Ask the right questions to reach practical and appropriate solutions.
• Act on tasks and goals assigned by management.

Experience and capabilities

• Background in retail and cash handling.
• Strong interpersonal ability and a customer-first mindset.
• Good time management skills and the ability to stay efficient.
• Clear verbal and written communication skills.
• Strong organization and planning ability.
• Commitment to delivering excellent customer service.

Working conditions

This role requires flexibility to work varying shifts, including nights and weekends.

What the store offers

Each location is run by an Associate-Owner, so you’ll support a local business while also benefiting from the strength of a national brand. Perks include a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

You’ll be encouraged to take ownership of your work and contribute to the care of patients, coworkers, customers, and the surrounding community.

Inclusion and accommodation

The organization values Canada’s diversity and aims to reflect that diversity in the people it hires, the products it carries, and the culture it builds in its stores. Accommodation can be provided on request for applicants and colleagues with disabilities.

Compliance

Following applicable laws is treated as a core responsibility and is part of the organization’s Code of Conduct.

Compensation and hiring note

The posted hiring range is $18.80 to $21.40 per hour. Pay may vary depending on experience, knowledge, and the geographic region where the role is based. This posting is for an existing vacancy. The company uses artificial intelligence to screen, assess, and/or select applicants for this position.