Operations Manager

Company Overview

Expedited Plus, Inc. is an expanding business dedicated to providing dependable, efficient, and customer-focused services in the markets it serves. The organization places strong emphasis on smooth operations, solid client partnerships, and ongoing improvement in both processes and technology. Employees work in a fast-moving, target-driven setting where ideas are welcomed and operational performance is expected to keep improving. The company also prioritizes honesty, responsibility, clear communication, learning, inclusion, and professional development.

Role Summary

This full-time remote Operations Manager position is responsible for coordinating and improving everyday operational activities so the business runs efficiently, consistently, and with a high standard of service. The role involves planning workflows, assigning priorities, tracking key metrics, resolving operational problems quickly, and helping teams stay aligned with company goals. It also includes process improvement, documentation, onboarding support, resource planning, data review, and regular communication with leadership on performance and risks.

Key Duties

• Manage daily operations and ensure work is completed efficiently and consistently.
• Organize workflows, set priorities, and keep multiple tasks and deadlines on track.
• Monitor performance indicators and use them to guide operational decisions.
• Work with cross-functional teams to improve coordination and execution.
• Identify and resolve operational issues to reduce delays, mistakes, and disruptions.
• Plan resource usage effectively to support business needs.
• Assist with onboarding and training for team members.
• Create, maintain, and improve process documents, procedures, and standards.
• Review operational data, spot patterns, and suggest practical improvements.
• Support budgeting efforts and help control costs where needed.
• Share updates, findings, and risks with leadership and other stakeholders.

Candidate Profile

• Background in operations management, business administration, or a comparable role involving daily operations and process improvement.
• Strong capability in planning, organizing, and handling several projects and deadlines, especially in a remote environment.
• Ability to analyze operational information, prepare reports, and turn data into action.
• Experience building, documenting, and refining standard operating procedures and workflows.
• Effective leadership and team management abilities, including coaching, feedback, and collaboration.
• Strong written and verbal communication skills for working across teams and with outside partners.
• Comfort using digital tools for communication, project tracking, and reporting in a remote setup.
• Bachelor’s degree in business, operations, management, or a related discipline, or equivalent relevant experience.
• Helpful experience in a fast-growing service-based or logistics/operations environment.
• Respect for inclusive teamwork and a commitment to ongoing professional growth.

Additional Information

This is a full-time remote position based in Miami Beach, FL.