L1 Support Engineer

Role Overview

Trinity Consulting Services is hiring an L1 Support Engineer to provide first-line technical and application assistance in Singapore. The position is suited to an experienced IT support professional who can handle user issues across multiple enterprise platforms and coordinate effectively with internal teams.

What You’ll Need to Do

• Provide first-level support for end users and respond to issues across business applications and support tools.
• Work with IT helpdesk, application support, or L1/L2 support processes to resolve or route incidents efficiently.
• Handle platforms such as Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, and Slack, depending on operational needs.
• Use ticketing and IT service management tools and practices, including systems like ServiceNow or Jira, or similar alternatives.
• Coordinate with other teams to progress and close support requests that require collaboration.
• Track and manage several platforms at once while giving priority to urgent and time-sensitive issues.

Required Experience and Skills

• At least 3 to 5 years of experience in information technology.
• Background in helpdesk support, application support, or L1/L2 operational support.
• Practical exposure to one or more enterprise tools or workflow platforms.
• Working knowledge of ITSM and ticket handling processes.
• Strong verbal and written communication for direct user support.
• Ability to work independently and organize competing tasks effectively.

Additional Notes

This is a full-time, onsite role based in Singapore, Singapore. No salary, perks, vacancy count, or start date were specified in the source information.