IT Support Technician

About the Role

3Cloud is seeking an IT Support Technician who enjoys solving practical problems, collaborating closely with others, and contributing to a fast-moving team environment. The company values people who are comfortable trying new approaches, giving honest feedback, and holding themselves and their teammates accountable to shared values.

This position is based in the Philippines and is intended for candidates who can support onsite office technology operations. The role involves hands-on technical assistance, device handling, and direct support for internal users as well as visiting executives, clients, and training participants.

What You’ll Do

• Act as the first contact for office technology issues, including door access, workstation concerns, CCTV, Wi‑Fi and network questions, Teams Room systems, and printers.
• Support technology needs for visitors, including executives, clients, and training attendees.
• Assist with setup and troubleshooting for meeting rooms and Teams Room equipment.
• Coordinate the movement of laptops for employee onboarding and offboarding.
• Work with the in-house driver to arrange equipment delivery and replacement.
• Reset, reformat, and prepare laptops for reuse.
• Take part in monthly and yearly inventory checks.
• Keep the IT room orderly and properly maintained.
• Enroll devices in Intune Autopilot and ensure they are configured correctly.
• Process password reset and MFA reset requests for GDC users during the assigned shift.
• Escalate unresolved issues to the Business Systems Team when needed.
• Support executive, client, and training visits as required.
• Carry out other duties assigned by the team.

What We’re Looking For

• At least 1 year of experience in IT support, technical support, onsite support, helpdesk support, or a similar technology support role.
• Working knowledge of troubleshooting common workplace hardware, network, and user-access issues.
• Good organizational ability and a structured approach to problem-solving.
• Someone who is dependable, open to feedback, and motivated to learn.
• Ability to handle and move IT equipment weighing around 5 to 15 kg, including laptops, monitors, and peripherals.
• Experience with Azure Entra, previously known as Azure Active Directory, is beneficial but not mandatory.
• No gender restrictions apply, and career shifters are welcome to apply.
• The company is unable to sponsor work visas at this time.

Additional Information

The role is onsite and full-time. The employer encourages applicants from diverse backgrounds, including those whose experience may not match every qualification exactly, as long as they are interested in the opportunity and able to contribute effectively.