IT Support Technician

Role overview

We are looking for an organized, proactive IT Support Technician who can deliver dependable technical help and keep everyday systems running smoothly. This position focuses on assisting users, resolving IT issues, and supporting the organization’s hardware, software, and network environment.

Key responsibilities

• Act as the first and second point of contact for technical issues involving hardware, software, networks, and systems.
• Set up, configure, service, and troubleshoot desktops, laptops, printers, mobile devices, and other workplace technology.
• Handle support tickets, service requests, and user questions with prompt follow-up.
• Support account creation, password resets, and access administration tasks.
• Provide assistance with operating systems, business software, email platforms, and productivity tools.
• Identify and fix problems related to devices, applications, connectivity, and system speed or stability.
• Keep accurate records for IT assets, equipment logs, and technical procedures.
• Help with software rollouts, system updates, and infrastructure maintenance work.
• Contribute to security practices by following policy requirements and supporting endpoint protection activities.
• Escalate advanced issues to senior IT staff or external service providers when required.
• Guide end users on tools, systems, and good IT practices.
• Follow internal IT procedures, policies, and service standards.

Requirements

• Prior experience in IT support, helpdesk, or a similar technical support role is preferred.
• Working knowledge of Windows environments, Microsoft 365, and standard business applications.
• Basic familiarity with computer hardware, networking, printers, and peripheral devices.
• Exposure to Active Directory, user administration, and ticketing platforms is a plus.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Strong diagnostic, analytical, and problem-solving abilities.
• Good communication skills and a service-oriented approach.
• Ability to organize priorities and manage several support requests at once.
• Careful attention to detail and openness to learning new technologies.
• A diploma or bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related discipline is preferred.
• Professional certifications such as CompTIA A+, Network+, Microsoft, or ITIL are considered an advantage.

What we offer

• Practical exposure to a broad mix of IT systems and technologies.
• Experience across networking, cybersecurity, cloud services, and infrastructure projects.
• Opportunities to grow into roles such as Senior IT Support Technician, Systems Administrator, Network Administrator, IT Engineer, Cloud Support Engineer, or IT Manager.
• A collaborative and technology-focused workplace.
• Training support, certification assistance, and professional development opportunities.
• Competitive pay and a comprehensive benefits package.

Additional information

This is a full-time position at an entry to mid-level stage. The job is located in the United States and is based on-site.