IT Support Specialist

Job Overview

We are looking for a technically capable and service-oriented IT Support Specialist to help keep day-to-day technology running smoothly. This role focuses on resolving user issues, supporting core systems, maintaining devices and software, and contributing to reliable IT operations across the business.

What You’ll Do

• Assist users through phone, email, remote access, or face-to-face support channels.
• Investigate and fix problems involving hardware, software, networks, and general system performance.
• Set up, configure, and maintain computers, peripherals, and business software tools.
• Administer user accounts, access rights, and password recovery requests.
• Keep an eye on IT equipment, operating systems, and infrastructure to support stable performance.
• Record support tickets, resolutions, and technical instructions for future reference.
• Pass complex issues to the appropriate team or specialist when needed.
• Support software rollouts, system upgrades, and other IT-related initiatives.
• Follow internal IT security standards and recommended practices.
• Provide clear, professional, and helpful customer support to employees and users.

What We’re Looking For

• A diploma or bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is preferred.
• Some experience in IT support, help desk, technical troubleshooting, or system administration is an advantage.
• Practical knowledge of Windows operating systems, Microsoft 365, networking basics, and troubleshooting methods.
• Comfort with hardware setup, software configuration, and end-user support tasks.
• Strong analytical thinking and problem-solving ability.
• Good verbal and written communication skills, along with strong interpersonal skills.
• Ability to work on your own and juggle several priorities at once.
• Must be legally permitted to work in New Zealand.

Additional Information

This position is listed as temporary and remote, and the job summary indicates a full-time arrangement. The role is based in New Zealand, with Auckland shown as the location.