Front Office Receptionist

About QualDerm Partners

QualDerm Partners operates a large dermatology network spanning more than 150 locations across 17 states. As a female-founded and female-owned organization, the company is focused on helping communities and healthcare professionals understand skin health, skin cancer prevention, key risk factors, and the value of regular skin exams and dermatologic care.

The organization aims to deliver proactive, comprehensive, and accessible skin care while building a workplace that is both supportive and rewarding. In addition to competitive pay and benefits, the company emphasizes a strong team culture.

Job Summary

The Front Office Receptionist supports patient check-in and front-desk operations by handling registration accurately and promptly through medical systems. The role also includes verifying insurance coverage using the facility’s medical necessity tools and following established policies and procedures. This position is expected to deliver excellent service to physicians, patients, family members, and other healthcare professionals.

Responsibilities

• Greet patients and visitors in person and over the phone, and respond to questions or direct them appropriately.
• Record patient arrivals in the practice management or EMR system.
• Confirm patient identity using name and date of birth, and create a new record when needed.
• Prepare the required paperwork before appointments.
• Follow up on missed appointments, update records, and send reminder or rescheduling letters when needed.
• Coordinate appointment scheduling to support patient satisfaction, provider efficiency, and room utilization.
• Assist patients in urgent situations by responding quickly and using sound judgment.
• Review patient information in the EMR, collect updates, and enter changes accurately.
• Identify payer sources, verify insurance eligibility, check financial status, and assign the correct payer type.
• Determine whether prior authorization is needed and inform the Billing Department when applicable.
• Keep the reception area tidy and well organized.
• Record and collect copays and outstanding balances during check-in and check-out.
• Protect patient privacy by safeguarding confidential personal and financial information.
• Support daily operations by following procedures and reporting changes when necessary.
• Work collaboratively to complete related tasks and support team goals.
• Deliver consistently strong customer service.
• Answer calls promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a respectful, professional, cooperative, and mature manner.
• Perform additional duties assigned by the Practice Manager or Area Practice Manager.

Requirements

• High school diploma is required; an associate degree is preferred.
• At least 1 year of customer service experience in a healthcare office is preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Competitive pay package.
• Medical, dental, and vision coverage.
• 401(k) plan with 100% employer match on the first 3% and 50% match on the next 2%, with immediate vesting.
• PTO accrual starting on day one, plus 6 paid holidays and 2 floating holidays each year.
• Company-paid basic life insurance, with optional additional coverage available.
• Short-term and long-term disability protection.
• Additional wellness-related options including accident insurance, critical illness coverage, and identity theft protection.
• Employee Assistance Program for confidential personal and work-related support.
• Employee discounts on selected products and services.
• Referral bonus program for qualified candidate referrals.

Equal Opportunity

QualDerm Partners is an equal opportunity employer and welcomes diversity in the workplace. The company is committed to maintaining an inclusive environment for all employees.