Desktop Support Technician

Role overview

This contract position is for a Desktop Support Technician supporting laptop build and configuration work in Scarborough, Ontario, Canada. The assignment runs for 6 months and is based onsite at the work location in M1W 3E8.

The main focus of the role is preparing laptops, completing remote sessions with customers through Teams, carrying out final configuration steps, confirming the device meets customer expectations, and then arranging shipment of the completed equipment.

Key duties

• Inspect, troubleshoot, maintain, and repair computer systems, hardware, and peripheral devices.
• Keep hardware and software records current, including updates, maintenance, and replacement activities.
• Manage user account details such as access permissions, security settings, and system groups.
• Provide employee support and training, diagnose product issues, and coordinate ordering or replacement of required parts.
• Recommend products or services that align with customer needs.

Experience and working style

• A post-secondary diploma or associate-level qualification, or an equivalent background, may be required.
• At least 2 to 5 years of experience in a similar or related technical support environment is expected.
• The role requires familiarity with standard industry concepts, methods, and procedures.
• The technician should be able to use experience and judgment to organize work and meet objectives.
• The job involves handling a range of complex tasks while working with general supervision.
• Some creativity and independent decision-making are needed.

Employer information

Dexian is a global staffing, IT, and workforce solutions organization with more than 12,000 employees across 70 locations worldwide. Formed in 2023 through the merger of DISYS and Signature Consultants, the company brings together multiple brands and service lines to connect people, technology, and businesses. Dexian is an equal opportunity employer and provides accommodation for applicants with disabilities upon request during the recruitment, assessment, and selection process.

Additional information

Location: Scarborough, Ontario, Canada, M1W 3E8

Work arrangement: Onsite

Assignment length: 6 months

Equal opportunity and accommodation commitments apply as stated by the employer.